Positions Available in the United States

Customer Service - Electrical Engineer

Summary of Position:

The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to senior support engineers or service management team members to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten electrical issues list to be reviewed with the product development, manufacturing operations and quality teams. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and troubleshooting sessions via LogMeIn
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider preferred
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

VP Sourcing and Procurement

Summary of Position:

As part of the leadership team, the VP Supply Chain will help formulate a rolling three-year strategic plan with measurable milestones for supplier performance and costing. The VP of Sourcing’s primary responsibility is to help communicate and drive these strategies through strategic supplier selection, negotiation, process, metrics, team effectiveness and corporate cadence. The position is based at Zero Motorcycle’s Scotts Valley, California location with moderate international and domestic travel to support strategic supply chain development and supplier meetings.

  • Work with suppliers and internal team to drive improvement to gross margin and quality through Bill of Material pricing, commodity management and vendor measurement and control.
  • Work with Operations and manufacturing to drive measureable improvements to quality and delivery through vendor selection, process improvement and optimization.
  • Identify and select key suppliers to partner with Zero Motorcycles on fast changing and seasonal product line.
  • Drive the establishment of a competitive bidding process to ensure lower part and commodity costs and higher quality across the full supplier base.
  • Lead negotiation with all key suppliers for both the development and production functions as well as other key areas of spend in the business.
Key Responsibilities:
  • Ongoing development and maintenance of a strategic supplier relationships in support of annual product production plans.
  • Scheduling and managing the delivery of components and subassemblies to support the production schedule and the annual sales plan.
  • Drive continuous improvements to create a flexible and efficient supplier base.
  • Work with the VP of Operations to drive the assessment of in-sourcing vs. outsourcing conversations related to components and key parts.
  • Work closely with internal teams to provide leadership for the supply-chain and execution of new product introductions, working with and integrating the needs of Operations, Engineering, Quality and Customer Service.
  • Work to continually improve our suppliers in terms of quality, pricing, availability / on-time delivery, lead-times, communication and long-term planning.
  • Lead negotiations with key partners within the supply-chain to improve COG’s, costs and quality and make improvements in the best interest of Zero Motorcycles’ growth.
  • Work with Finance to coordinate activities to fund operations, maximize investments, drive cost savings and increase efficiency.
  • Foster a culture of continuous improvement and employee engagement.
Required Education/Experience:
  • Bachelor’s Degree (minimum) in Engineering or Science-related discipline; MS and/or MBA strongly preferred.
  • Minimum 15 years of experience in supply chain management and/or sourcing positions; must show consistent progression through management positions in career.
  • A demonstrated strong track record of supporting new product development through strategic supplier selection.
  • Experience in identifying, selecting, developing, and negotiating with a strategic supply chain.
  • People, project management and strong leadership experience a must.
Skills and Attributes:
  • Goal-driven, confident self-starter with a willingness to continually embrace professional development and a passion to excel.
  • Ability to operate effectively, lead and inspire in a team-oriented culture.
  • Comfortable working in a fast-paced environment.
  • Demonstrated exceptional written, oral communication and strategic thinking skills.
  • A passion and talent for problem solving is a must.
  • Strong negotiating skills are required.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • M1 (motorcycle license) beneficial, not required.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

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Please do not call us regarding employment. Email your resume and qualifications to hr@zeromotorcycles.com