Select Year
Select a Model

2014 Zero S, Zero DS, Zero SR & Zero FX Warranty Information

What Does This Limited Warranty Cover?

Zero Motorcycles Inc. ("Zero") warrants that all factory manufactured 2014 Zero S, Zero DS, Zero SR, and Zero FX motorcycles are free from defects in material and workmanship during the period of this Limited Warranty.

This Limited Warranty covers parts, including the motor, motor controller, frame, swing arm, fork, rear shock, brake assemblies, wheels and electrical sub-assemblies, and approved Zero accessories installed at the time of purchase by an authorized Zero dealer.

This Limited Warranty also covers the following items, collectively referred to as "Power Packs":

  • ZF2.8 Power Pack Modules on the Zero FX. Should a ZF2.8 Power Pack be purchased to upgrade the capacity of a Zero FX ZF2.8 to ZF5.7 after the initial “in service date” of the host Zero motorcycle, the Power Pack warranty duration will match the remaining Power Pack warranty from the host Zero motorcycle.
  • The Z-Force® Power Tank accessory that may be mounted in a Zero S, DS and SR model. Should the Z-Force® Power Tank be purchased after the initial ‘in service date’ of the host Zero motorcycle, the Z-Force® Power Tank’s warranty duration will match the remaining Power Pack warranty from the host Zero motorcycle.
  • ZF8.5 and ZF11.4 Z-Force® Li-Ion Power Packs on the Zero S, Zero DS and the Zero SR.

This Limited Warranty covers all components of the Power Packs that are included as a part of the Z-Force® Power Pack, including the battery, integrated battery management system, internal wiring, and internal structures.

Who Does This Limited Warranty Cover?

This Limited Warranty applies to all original owners who submit the warranty registration card within the required time period as printed on the registration card.

This Limited Warranty may only be transferred to new owners with payment of a $50 processing fee and submission of a new registration card by the new owner. Additional information regarding transferring this Limited Warranty may be found at http://www.zeromotorcycles.com/owner-resources/ or by contacting Zero at the following: via phone at (888) 841-8085 or +31 (0) 72 5112014 (Europe); via e-mail at support@zeromotorcycles.com, or via letter directed to:

North America
Zero Motorcycles Inc.
380 El Pueblo Road
Scotts Valley, CA 95066
USA
Europe
Zero Motorcycles Europe
Fluorietweg 12D
Alkmaar, Noord Holland 1812RR
Netherlands

(U.S. and International Patents and Trademarks Pending)

What is the Coverage Period of This Limited Warranty?

The duration of this Limited Warranty for 2014 Zero S, Zero DS, Zero SR and Zero FX motorcycle models, not including the Power Packs, is a period of 2 years from the original "in service date." The "in service date" is the date that the authorized dealer performs a pre-delivery inspection ("PDI") and delivers the motorcycle to the customer. In the event these events occur on different dates, the later date shall be the “in service date.”

The duration of this Limited Warranty for Power Packs, not including the Power Pack’s outer case, is as follows:

  • 5 years or 50,000 miles, whichever occurs first, from the "in service date" for ZF2.8 Power Pack Modules on the Zero FX.
  • Up to 5 years or 50,000 miles, whichever occurs first, from the "in service date" of the host 2014 Zero FX ZF2.8 motorcycle for the ZF2.8 Power Pack upgrade. If purchased after the host Power Pack warranty has expired, the additional Power Pack will receive the standard accessory warranty of 1 year from date of purchase.
  • Up to 5 years or 100,000 miles, whichever occurs first, from the "in service date" of the host 2014 Zero S, Zero DS or Zero SR for the Z-Force Power Tank accessory. If purchased after the host Power Pack warranty has expired, the Power Tank will receive the standard accessory warranty of 1 year from date of purchase.

The Power Pack’s outer case is not covered under the Power Pack Limited Warranty duration terms above. Instead, the Power Pack’s outer case is covered for a period of 2 years from its "in service date."

What is Not Covered By This Limited Warranty?

Due to the battery chemistry, there is a normal, expected reduction in range/capacity that Power Packs can yield over time and usage. Depending on use and storage conditions, Power Packs will degrade during the duration of this Limited Warranty period. Zero will only repair or replace pursuant to this limited warranty a Power Pack that exhibits a nominal storage capacity reduction of greater than 20% of the published nominal capacity, as measured by an authorized Zero dealer. To check the capacity of a Power Pack, an authorized Zero dealer can perform a battery management system log data extraction, which will confirm if a reduction is within expected norms.

Further, this Limited Warranty only covers 2014 Zero S, Zero DS, Zero SR and Zero FX motorcycles or Power Packs/Power Tanks that are operated according to "proper use" and "under normal operating conditions." For purposes of this exclusion, the following definitions apply:

  • "Normal operating conditions" require routine care and maintenance of the 2014 Zero S, Zero DS, Zero SR and Zero FX motorcycles and Power Packs as described in the Owner’s Manual.
  • "Proper use" means only the use of a motorcycle in the manner intended for a rider and passenger on a Zero S, Zero SR, Zero DS and Zero FX with proper safety equipment as described in the Owner’s Manual, in accordance with local regulations.
  • "Proper use" also means charging the Power Pack after each use and storing it in a fully charged state, or recharging it every 30 days, or keeping it on the charger when in storage or not in regular use.

In addition, this Limited Warranty does not cover:

  • The cost of parts and labor involved in any routine care and maintenance and/or the replacement of parts due to normal wear and tear, use, or deterioration, including but not limited to: tires, brake pads and rotors, fork seals, grips, foot pegs, and the seat;
  • The replacement of fluids, unless their replacement is a necessary part of warranty service on a covered component;
  • Wheels on off-road bikes once they have been ridden
  • Any cosmetic concerns that arise as a result of environmental conditions, owner abuse, misuse, lack of routine care and maintenance, and/or improper use;
  • Parts or components damaged by use or operation under abnormal circumstances or contrary to the requirements described in the Zero Motorcycle Owner’s Manual.
  • Zero motorcycles and Power Packs used for racing or other competitive events;
  • Zero motorcycles and Power Packs misused or improperly operated;
  • Damage, malfunctions, or performance problems caused by modifications or alterations to 2014 Zero S, Zero DS, Zero SR, and Zero FX motorcycles and/or Power Packs – including modifications or alterations performed by an authorized Zero dealer – that cause the Zero motorcycle or Power Pack to fail;
  • Damage, malfunctions, or performance problems caused by aftermarket accessories installed on a Zero motorcycle or Power Pack after the "in service date,” or caused by aftermarket accessories installed by someone other than an authorized Zero dealer;
  • Damage, malfunctions, or performance problems caused by the improper repair of the motorcycle, installation of any parts or accessories not sold or approved by Zero, the installation and use of any parties or accessories that alter the motorcycle’s specifications from those set by Zero, or the use of new or used parts not approved by Zero;
  • Damage, malfunctions, or performance problems caused by fire, collision, accident, or improper storage;
  • Damage, malfunctions, or performance problems caused by continued operation of the motorcycle after a warning light, gauge reading, or other warning indicates a mechanical or operational problem;
  • Motorcycles severely damaged or declared to be a total loss by an insurer, or motorcycles substantially reassembled from or repaired with parts obtained from another used motorcycle;
  • Damage, malfunctions, or performance problems caused by the failure to follow recommended maintenance requirements as set forth in the Zero Owner’s Manual; and,
  • Damage, malfunctions, or performance problems caused by airborne industrial pollutants (e.g., acid rain), bird droppings, tree sap, stones, flood water, windstorms, or other similar occurrences;

Further, this Limited Warranty does not apply to Zero motorcycles or parts and accessories that are not imported or distributed by Zero.

Other Expenses: This Limited Warranty does not cover any incidental or consequential damages, including loss of value of the motorcycle, lost profits or earnings, out-of-pocket expenses for substitute transportation or lodging, expenses associated with returning the covered product to a authorized service facility or dealer, towing and/or roadside assistance expenses, expenses associated with returning the covered product back to its owner, mechanic’s travel time or communication charges, loss or damage to personal property, loss or time, or inconvenience. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.)

This Limited Warranty is the only express warranty made in connection with the sale of this Zero Motorcycle model. Any implied warranty, including any warranty of merchantability or warranty of fitness for a particular purpose is limited in duration to the stated period of this written warranty. (Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.)

Zero does not assume – or authorize any person to assume – any other obligation or liability on its behalf.

What Will Zero Do Under This Limited Warranty?

During the duration of this Limited Warranty, an authorized Zero dealer will repair or replace (at Zero’s discretion), without charge, any 2014 Zero S, Zero DS, Zero SR and Zero FX models, Power Packs, or parts that are covered by this Limited Warranty and found by Zero or an authorized Zero dealer to be defective in factory materials or workmanship.

How Do You Obtain Service Under This Limited Warranty?

Warranty services may be obtained by contacting a local authorized Zero dealer. Please see the dealer locator on www.zeromotorcycles.com for the nearest location.

Warranty services may also be obtained by contacting Zero via telephone at (888) 841-8085 or +31 (0) 72 5112014 (Europe), via e-mail at support@zeromotorcycles.com, or via written letter directed to the following:

North America
Zero Motorcycles Inc.
380 El Pueblo Road
Scotts Valley, CA 95066
USA
Europe
Zero Motorcycles Europe
Fluorietweg 12D
Alkmaar, Noord Holland 1812RR
Netherlands

(U.S. and International Patents and Trademarks Pending)

In any written or telephonic communication, please state the specific nature of and any circumstances leading to the problem.

What are Your Responsibilities as a Customer?

As the owner of a product covered by this Limited Warranty, it is your responsibility to read and understand the Owner’s Manual, this Limited Warranty, and all product warnings before operating your Zero motorcycle. Serious injury or death can result from improper operation or failure to observe warnings and safety instructions on any motorcycle.

Further, it is also your responsibility to:

  • Perform all recommended and necessary routine care and maintenance and engage in proper use of your Zero motorcycle and Power Pack as detailed in the Owner’s Manual.
  • Learn and obey all federal, state, and local laws governing the operations of a motorcycle, generally, and an electric motorcycle, specifically.
  • At all times when operating a Zero motorcycle wear proper safety equipment and clothing, including but not limited to helmet, goggles, and appropriate boots.
What Other Limitations or Disclaimers Apply to this Limited Warranty?

The following additional limitations and disclaimers apply to this Limited Warranty:

  • Zero Motorcycles reserves the right to change or improve the design of any Zero motorcycle, Power Pack, or any other Zero parts (collectively, "Zero products") at any time, without assuming any obligation to modify any Zero products previously manufactured or sold.
  • The purchaser acknowledges that there is an inherent risk in the operation of motorcycles. This Limited Warranty does not cover – and Zero cannot assume responsibility for – any injury arising from the unsafe or improper operation of Zero products, or the user’s failure to comply with instructions, care and maintenance requirements, warnings, and safety precautions.
  • The original registered owner or subsequent registered transferee as documented on the Zero motorcycle warranty registration form is responsible for conveying the Owner’s Manual and all safety warnings, instructions, and Limited Warranty if the unit is sold, loaned, or otherwise transferred to another person. Zero Motorcycles Inc. does not assume or authorize anyone to assume for them any other obligation.
Warranty Procedures:

Warranty services may be obtained by contacting a local authorized Zero dealer. Please see the dealer locator on www.zeromotorcycles.com for the nearest location.

Warranty services may also be obtained by contacting Zero via telephone at (888) 841-8085 or +31 (0) 72 5112014 (Europe), via e-mail at support@zeromotorcycles.com, Service may also be available from a local Zero Motorcycles dealer; please see the locator on www.zeromotorcycles.com for the nearest location.

In any written or telephonic communication, please state the specific nature of and any circumstances leading to the problem.

North America
Zero Motorcycles Inc.
380 El Pueblo Road
Scotts Valley, CA 95066
USA
Europe
Zero Motorcycles Europe
Fluorietweg 12D
Alkmaar, Noord Holland 1812RR
Netherlands

(U.S. and International Patents and Trademarks Pending)

Transfer of Ownership and Warranty:
When it comes time to sell your Zero motorcycle, please visit the Zero Motorcycles website and access the owner resources section to fill out the on-line transfer of ownership and warranty form. This must be performed to allow Zero Motorcycles the ability to contact the new owner in the unlikely event of a safety related issue. Use the URL address below or feel free to contact the Zero Motorcycles Customer Service department for assistance.
North America
Phone: (888) 841-8085
Monday-Friday
8am to 5pm Pacific Time
E-mail: support@zeromotorcycles.com
Europe
Phone: +31 (0) 72 5112014
E-mail: support@zeromotorcycles.com

For updates and additional information about your motorcycle, visit the owner resources section of Zero Motorcycles website:
http://www.zeromotorcycles.com/au/owner-resources