Positions Available in the United States

VP of Quality

Summary of Position:

Zero Motorcycles is currently looking for a VP of Quality. This position will be responsible for establishing a corporate quality system and team that ensures customer satisfaction and that positively impacts the financial performance of Zero Motorcycles. Champion tools for designing-in and assuring quality, as well as continuous improvement efforts and defect reduction initiatives, both at Zero Motorcycles and at our Suppliers. Establish and maintain an effective Quality Management System (QMS); initiate and implement quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the company in terms of the quality, reliability and acceptance of its products, by its customers and distribution partners. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the CEO.

Key Responsibilities:
  • Build on the Quality Management System manual / documentation already developed at Zero, to develop and improve the effectiveness of our quality systems across the company’s operations end to end.
  • Using knowledge of customer concerns and requirements, partner closely with engineering, production, production engineering and customer service upfront to enable the development/specification of robust design and manufacturing processes in order to deliver world-class products (e.g. implementation and leadership of DFMEA process).
  • Ensure up-front quality is built into both the design and supplier manufacturing process through industry standard practices, such as appropriate dimensioning and tolerancing, key product characteristics, process flow diagrams, process control plans, etc.
  • Specific to firmware, oversee the implementation of regression testing and other quality controls to ensure released code is bug-free.
  • Enforce quality assurance policies and procedures to ensure compliance with regulatory agencies and all applicable standards worldwide.
  • Serve as the primary quality assurance resource for problem identification, resolution, reporting and continuous improvement. Perform root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
  • Support engineering / development team efforts by participating in design reviews representing quality assurance and the voice of the customer.
  • In collaboration with Engineering and Procurement, lead quality assurance at our suppliers via monitoring of their manufacturing process as spelled out in developed control plans (material certifications, inspection reports, test reports, supplier visits, etc.)
  • Design, implement and document procedures for process control, process improvement, first articles inspection (FAI), incoming parts inspection and final QC inspection.
  • In collaboration with Customer Service, establish and implement a system for collecting, analyzing and reporting on quality issues affecting our owner’s experience with our vehicles. Review the data with the engineering and operations teams and ensure it is actionable to enable them to make sound product design and supplier related decisions.
  • Develop and implement a Supplier Qualification and Approval process. Monitor supplier performance and establish criteria and rating system for critical suppliers. Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
  • Implement, improve and maintain quality inspection process of incoming materials (according to agreed-upon sample rate, per part number), including First Article Inspection (FAI), Non-Conforming Material (NCM) reports and metrics
  • Manage the process, control, and security of NCM area (Non-Conforming Material)
  • In collaboration with Production Engineering, implement, improve and maintain quality controls in our production line (control plans, fixtures and equipment for quality assurance, QC inspect of completed bikes, COP audits, Right-First-Time reports, Concerns Per Hundred and Incidents Per Hundred reports, etc.)
  • In collaboration with Customer Service, interact directly with customers, dealers and distributors to identify opportunities to improve quality and provide feedback to manufacturing and engineering personnel.
  • In partnership with the functional heads across the company create an accountable and quality based culture. Educate and train employees as to their impact in the quality management system.
  • Effectively create and support process enhancement initiatives to maintain an environment of continuous improvement throughout the organization. Provide effective leadership support, training and guidance to all company personnel.
Required Education/Experience:
  • BS or BA degree with 10+ years’ experience in a similar organization with at least five of those years in a senior management role.
  • Experience in the automotive industry (cars or motorcycles) is a must.
  • Must have a demonstrable record of implementing and maintaining a total quality system; laying out a strategic plan and overseeing the tactical implementation, driving improved operational and quality metrics. This person will assure that systems are in place and that inter- and intradepartmental communications are such that “things be done only once – the right way.”
  • Successful development and implementation of a quality strategy for a manufacturing operations environment. Successful in implementing consistent standards.
Skills and Attributes:
  • A high energy level matched with enthusiasm is an important attitude within the organization. Will set an example for department through personal commitment and drive.
  • Critical Thinking - Able to work in uncharted areas. Capable of integrating large amounts of information to address complex issues. Challenges conventional wisdom when required. Intellectually aggressive with a strong end-product orientation.
  • Excellent communication skills, both verbal and written.
  • Interpersonal Skills - Able to quickly establish and maintain excellent interpersonal relationships within all levels and functions of the organization. Creates team atmosphere with internal staff while achieving key objectives. Maintains positive, professional relationships with external contacts. Able to interface effectively with investigators as well as manufacturing staff so that they will willingly accept this individual’s counsel and direction.
  • Organizational Skills - Able to operate independently. Manages time well, follows through on commitments and pays attention to details. Able to work on several projects simultaneously.
  • Maturity - Able to provide a good balance of risk taking and judgment. Is assertive and confident. Recognizes when help is needed because of lack of pertinent knowledge.
  • Training/Mentoring Skills - Able to foster the professional development of subordinates through mentoring, and feedback on results. Willingly share personal knowledge and experience and is able to move decisively with performance problems. Able to assist in the recruitment of top talent, as required. Responsible for being a trainer, developer, and supervisor but also a mentor who enjoys bringing individuals and teams to higher plateaus.
  • Professional - Able to demonstrate unquestionable integrity, credibility and character. Has demonstrated high moral and ethical behavior.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • The employee must be able to use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms.
  • Must be able to bend or stoop down to access equipment, including lifting of items or objects up to 50 lbs.
Other Requirements (if applicable):
  • Licensed motorcycle rider is a plus.
Pay Range:
  • Salary to commensurate based on experience.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Sales Operations Coordinator

Summary of Position:

Zero Motorcycles is currently looking for a Sales Operations Coordinator. This position works directly and supports the domestic and international worldwide sales operations including sales to distributors, dealers, plus authority and performs duties in a project management, facilitation, organizational, and delivery assurance roles. This position is full time and will be working in our Scotts Valley, California headquarters and will report into the Sales organization.

Key Responsibilities:
  • Project Management: Responsible for projects as assigned by Director of NA Sales. Currently includes but is not limited to:
    • Authority “Seeding” Program – work cross functionally to facilitate direct sale of 25 MY14 DSP motorcycles to approved municipal police agencies while maintaining a project plan that describes all key milestones and tasks associated with delivering to successful completion the sale.
    • Administer and assist in the management of both dealer and consumer programs including, but not limited to Refer a Friend, Dealer Cash, and the upcoming Loyalty Program.
    • COV Motorcycle Readiness – work cross functionally to drive preparation for the sale of decommissioned COV’s while maintaining a project plan that describes all key milestones and tasks associated with delivering to successful completion this activity on an ongoing basis
  • Sales Operations: Along with other members of the Sale Operations Team, be responsible for administering every aspect of vehicles sold by Zero Motorcycles through Distributors, Dealers and in certain cases direct sales to customers and municipal agencies when required. This includes but is not limited to:
    • Collecting, entering, and processing all sales orders
    • Help to manage allocation of vehicles from production to fulfill order demand/forecast, and to make certain Zero is funded for the sale
    • Manage the currency, taxes and VAT for countries other than the U.S.
    • Manage the data within the CRM system (Salesforce.com) particularly in regards to Pipe Line to ensure accuracy and weekly reporting of Authority and New Dealer Appointments
    • Manage FGI, including COV’s, Returns, etc.
  • Distributor/Dealer Development Support: Responsible for working directly with Director of NA Sales, Dealer Development Manager and the Sales Field Team for the Onboarding, Change in Ownership, Change in Location and Termination . This includes but is not limited to:
    • Driving the processes with Key Stakeholders in Shipping, Customer Service (Service Training), Customer Service (Parts), Finance, and Marketing
    • Manage and distribute Sales Bulletins to distributors/dealers and post on SFDC Library
    • Manage the distributor/dealer annual binder project
    • Manage annual distributor/dealer meetings when/if held
    • Manage State Licensing compliance
  • EMEA Distributors: Responsible for coordinating with EMEA to ensure those motorcycles ordered through them that are required to ship from the factory in California are processed through Sales Operations at the factory.
Required Education/Experience:
  • Bachelor’s degree preferred
  • Organizational and project management duties in an environment that maintains strict processes and guidelines for optimal performance
  • Experience with or seasoned understanding of a manufacturer within the motorcycle industry preferred
  • Interdepartmental coordination
  • Small company or Startup environments with dynamic and fluid momentum
  • Working with various departments to achieve success metrics and continually improve processes
Skills and Attributes:
  • Excellent organizational, communication, and project management skills
  • Understanding and managing to structured sales processes
  • Experience with CRM systems – Salesforce.com is a plus
  • Attention to detail and accuracy in reporting
  • Proven ability to Multi-task and react positively to time critical situations
  • Willingness and ability to work effectively within a dynamic and fast pace environment, and has a history of success that is tangibly measured by Key Performance Indicators
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties
  • Must have the ability to walk around and make inquiries from other staff, management, etc.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements (if applicable):
  • Occasional domestic travel may be required
  • Licensed motorcycle rider is a plus

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Electrical Engineering – Vehicle Systems Integration

Summary of Position:

Zero Motorcycles is interested in placing an engineer in the Electrical Engineering group responsible for integrating major electrical system componentry. A key task of this position is to design wiring harnesses meeting the rigors of off-highway vehicle use cases under the pressures of commercial pricing structures and component utilization. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Director of Electrical Engineering.

Key Responsibilities:
  • Collaborate with team of designers to design wiring harnesses that physically connect both in-house developed and off-the-shelf devices.
  • Create and maintain electrical system architecture schematics.
  • Engage in relationships across Zero Motorcycles to successfully track and assist in product development deliverables with current suppliers and open doors of new suppliers offering step-function value growth to the company.
Required Education/Experience:
  • Combination of:
    • Bachelor’s in related Engineering field, i.e. Electrical, Aerospace, Mechatronics
    • 5 yrs Transportation Industry experience including product development, release to production, and retrofit support
  • Electric Power conversion techniques.
  • EV/HEV architecture knowledge and bias due to critical thinking and experimentation.
Skills and Attributes:
  • Hands-on wiring harness assembly knowledge and technique including in-line termination styles, branch layup, connector component terminology, fixing elements, materials selection, SI methods, conductor and fuse sizing, and life expectancy protection.
  • Working knowledge of software-based wiring harness design tools and corresponding output design specification package contents.
  • 3D MCAD navigation, SolidWorks preferred.
  • Design and lifecycle process tool awareness, utilization, and track record of engagement in improvement activities.
  • Perform detailed design peer reviews including assist in program content shaping as vehicle developments change scope in the product development lifecycle.
  • Create Documentation of Value including wiring harness build-to-print designs, Test Procedures, Intended Installation Instructions, Development reports, Summaries of Tradeshow Attendance, Knowledgebase articles and distilled Industry Standard guidelines.
  • Transparent time management and task prioritization habits.
  • Exhibit exceptional troubleshooting and problem solving skills.
Other Requirements (if applicable):
  • Licensed motorcycle rider a plus.
  • On occasion, domestic or international travel may be required.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Styled Surface Designer

Summary of Position:

Zero Motorcycles is currently seeking a Styled Surface Designer. The primary function of the Styled Surface Designer is to own the implementation, refinement and delivery of Class-A CAD files for ID-Driven content. Secondarily, the Styled Surface Designer will provide general design support to the Industrial Design department. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Director of Industrial Design.

Key Responsibilities:
  • Serves as the primary translator of sketches and reference files into Class-A surface CAD for design visualization and industrialization.
  • Collaborates with the Design Engineers to ensure that ID deliverables satisfy all project requirements including, but not limited to: industrial process requirements, neighboring system clearances, fastening features, and FEA/CFD analysis.
  • Provides general support to the Industrial Design department as needed, including research, documentation, visualization, and ideation.
  • Supports the Director of Industrial Design in a perpetual quest for improvement of the product and the quality of deliverables.
  • Maintains ID departmental CAD competence and efficiency by keeping current on tools and skill.
Required Education/Experience:
  • B.S. in Industrial Design or equivalent.
  • 5+ years of consumer product design experience
  • 3+ years of styled surface development
  • Strong Alias experience
  • Familiarity with a parametric CAD system
  • Mechanical interest/aptitude
Skills and Attributes:
  • Direct experience in vehicle design- especially power sports
  • Solidworks experience
  • Skill in Photoshop/Illustrator
  • Skill in digital rendering; i.e. Keyshot
  • Interest/participation in the motorcycle world
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, ant to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.
Other Requirements (if applicable):
  • M1 certification or enrollment in MSF class

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Positions Available in Europe

All positions in Europe are currently filled. Please check back with us.

Become a Dealer

For more information on becoming a Zero Motorcycles Dealer please click here.

Please do not call us regarding employment. Email your resume and qualifications to hr@zeromotorcycles.com