Positions Available in the United States

Customer Service - Electrical Engineer

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Summary of Position:

The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to senior support engineers or service management team members to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten electrical issues list to be reviewed with the product development, manufacturing operations and quality teams. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and troubleshooting sessions via LogMeIn
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider preferred
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Inventory Control Specialist

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Summary of Position:

Zero Motorcycles is seeking a motivated and experienced Inventory Control Specialist who will perform hands-on functions of goods receipts, inventory transfers, sales order processing, and inventory reconciliation of motorcycles, spare parts, and accessories within Europe. This work will be performed on a daily basis from the corporate office in Scotts Valley, California. This position will also have direct responsibility to track merchandise while in transit between locations in the USA and Europe, as well as from our Rotterdam fulfillment center to our dealers throughout Europe.

Key Responsibilities:
  • Perform receipt of goods delivered to 3PL from various vendors—including shipments from Zero Motorcycles, USA—into Zero Motorcycles, BV (Europe) ERP system.
  • Transfer materials between inventory locations in Zero, BV ERP system to match actual movement of materials.
  • Transact sales orders from 3PL to various dealers.
  • Monitor movement of motorcycles, parts, and accessories from our Rotterdam, Netherlands, facility (our 3PL), and dealer locations throughout Europe. Track proof of delivery (POD) information to ensure completed deliveries.
  • Perform daily system-to-system inventory reconciliation between 3PL inventory system and Zero Motorcycles ERP system.
Required Education/Experience:
  • HS Diploma is required; AA Degree in Business and/or Accounting is preferred.
  • Demonstrated experience with inventory control systems preferred.
Skills and Attributes:
  • Inventory management systems expertise, preferably with ERP systems.
  • Fluency with Microsoft Excel is required.
  • In depth knowledge of global inventory and warehouse practices, procedures and systems typically acquired through progressive related experiences.
  • A passionate and high energy individual, who possesses diplomacy and cooperative style necessary to deal effectively with all cross-functional and multi-cultural interfaces.
  • Ability to prioritize and set goals to achieve company objectives. Ability to multi-task and work independently.
  • Excellent oral and written communication skills, with the ability to effectively present information to management and employees.
  • Possesses strong work ethic and team-oriented attitude.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Ability to travel occasionally and or internationally if needed.
  • Other duties as assigned.
  • M1 Licensed motorcycle rider a plus.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

VP of Quality

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Summary of Position:

Zero Motorcycles is currently looking for a VP of Quality. This position will be responsible for establishing a corporate quality system and team that ensures customer satisfaction and that positively impacts the financial performance of Zero Motorcycles. Champion tools for designing-in and assuring quality, as well as continuous improvement efforts and defect reduction initiatives, both at Zero Motorcycles and at our Suppliers. Establish and maintain an effective Quality Management System (QMS); initiate and implement quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the company in terms of the quality, reliability and acceptance of its products, by its customers and distribution partners. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the CEO.

Key Responsibilities:
  • Build on the Quality Management System manual / documentation already developed at Zero, to develop and improve the effectiveness of our quality systems across the company’s operations end to end.
  • Using knowledge of customer concerns and requirements, partner closely with engineering, production, production engineering and customer service upfront to enable the development/specification of robust design and manufacturing processes in order to deliver world-class products (e.g. implementation and leadership of DFMEA process).
  • Ensure up-front quality is built into both the design and supplier manufacturing process through industry standard practices, such as appropriate dimensioning and tolerancing, key product characteristics, process flow diagrams, process control plans, etc.
  • Specific to firmware, oversee the implementation of regression testing and other quality controls to ensure released code is bug-free.
  • Enforce quality assurance policies and procedures to ensure compliance with regulatory agencies and all applicable standards worldwide.
  • Serve as the primary quality assurance resource for problem identification, resolution, reporting and continuous improvement. Perform root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
  • Support engineering / development team efforts by participating in design reviews representing quality assurance and the voice of the customer.
  • In collaboration with Engineering and Procurement, lead quality assurance at our suppliers via monitoring of their manufacturing process as spelled out in developed control plans (material certifications, inspection reports, test reports, supplier visits, etc.)
  • Design, implement and document procedures for process control, process improvement, first articles inspection (FAI), incoming parts inspection and final QC inspection.
  • In collaboration with Customer Service, establish and implement a system for collecting, analyzing and reporting on quality issues affecting our owner’s experience with our vehicles. Review the data with the engineering and operations teams and ensure it is actionable to enable them to make sound product design and supplier related decisions.
  • Develop and implement a Supplier Qualification and Approval process. Monitor supplier performance and establish criteria and rating system for critical suppliers. Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
  • Implement, improve and maintain quality inspection process of incoming materials (according to agreed-upon sample rate, per part number), including First Article Inspection (FAI), Non-Conforming Material (NCM) reports and metrics
  • Manage the process, control, and security of NCM area (Non-Conforming Material)
  • In collaboration with Production Engineering, implement, improve and maintain quality controls in our production line (control plans, fixtures and equipment for quality assurance, QC inspect of completed bikes, COP audits, Right-First-Time reports, Concerns Per Hundred and Incidents Per Hundred reports, etc.)
  • In collaboration with Customer Service, interact directly with customers, dealers and distributors to identify opportunities to improve quality and provide feedback to manufacturing and engineering personnel.
  • In partnership with the functional heads across the company create an accountable and quality based culture. Educate and train employees as to their impact in the quality management system.
  • Effectively create and support process enhancement initiatives to maintain an environment of continuous improvement throughout the organization. Provide effective leadership support, training and guidance to all company personnel.
Required Education/Experience:
  • BS or BA degree with 10+ years’ experience in a similar organization with at least five of those years in a senior management role.
  • Experience in the automotive industry (cars or motorcycles) is a must.
  • Must have a demonstrable record of implementing and maintaining a total quality system; laying out a strategic plan and overseeing the tactical implementation, driving improved operational and quality metrics. This person will assure that systems are in place and that inter- and intradepartmental communications are such that “things be done only once – the right way.”
  • Successful development and implementation of a quality strategy for a manufacturing operations environment. Successful in implementing consistent standards.
Skills and Attributes:
  • A high energy level matched with enthusiasm is an important attitude within the organization. Will set an example for department through personal commitment and drive.
  • Critical Thinking - Able to work in uncharted areas. Capable of integrating large amounts of information to address complex issues. Challenges conventional wisdom when required. Intellectually aggressive with a strong end-product orientation.
  • Excellent communication skills, both verbal and written.
  • Interpersonal Skills - Able to quickly establish and maintain excellent interpersonal relationships within all levels and functions of the organization. Creates team atmosphere with internal staff while achieving key objectives. Maintains positive, professional relationships with external contacts. Able to interface effectively with investigators as well as manufacturing staff so that they will willingly accept this individual’s counsel and direction.
  • Organizational Skills - Able to operate independently. Manages time well, follows through on commitments and pays attention to details. Able to work on several projects simultaneously.
  • Maturity - Able to provide a good balance of risk taking and judgment. Is assertive and confident. Recognizes when help is needed because of lack of pertinent knowledge.
  • Training/Mentoring Skills - Able to foster the professional development of subordinates through mentoring, and feedback on results. Willingly share personal knowledge and experience and is able to move decisively with performance problems. Able to assist in the recruitment of top talent, as required. Responsible for being a trainer, developer, and supervisor but also a mentor who enjoys bringing individuals and teams to higher plateaus.
  • Professional - Able to demonstrate unquestionable integrity, credibility and character. Has demonstrated high moral and ethical behavior.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • The employee must be able to use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms.
  • Must be able to bend or stoop down to access equipment, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider is a plus.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

VP Sourcing and Procurement

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Summary of Position:

As part of the leadership team, the VP Supply Chain will help formulate a rolling three-year strategic plan with measurable milestones for supplier performance and costing. The VP of Sourcing’s primary responsibility is to help communicate and drive these strategies through strategic supplier selection, negotiation, process, metrics, team effectiveness and corporate cadence. The position is based at Zero Motorcycle’s Scotts Valley, California location with moderate international and domestic travel to support strategic supply chain development and supplier meetings.

  • Work with suppliers and internal team to drive improvement to gross margin and quality through Bill of Material pricing, commodity management and vendor measurement and control.
  • Work with Operations and manufacturing to drive measureable improvements to quality and delivery through vendor selection, process improvement and optimization.
  • Identify and select key suppliers to partner with Zero Motorcycles on fast changing and seasonal product line.
  • Drive the establishment of a competitive bidding process to ensure lower part and commodity costs and higher quality across the full supplier base.
  • Lead negotiation with all key suppliers for both the development and production functions as well as other key areas of spend in the business.
Key Responsibilities:
  • Ongoing development and maintenance of a strategic supplier relationships in support of annual product production plans.
  • Scheduling and managing the delivery of components and subassemblies to support the production schedule and the annual sales plan.
  • Drive continuous improvements to create a flexible and efficient supplier base.
  • Work with the VP of Operations to drive the assessment of in-sourcing vs. outsourcing conversations related to components and key parts.
  • Work closely with internal teams to provide leadership for the supply-chain and execution of new product introductions, working with and integrating the needs of Operations, Engineering, Quality and Customer Service.
  • Work to continually improve our suppliers in terms of quality, pricing, availability / on-time delivery, lead-times, communication and long-term planning.
  • Lead negotiations with key partners within the supply-chain to improve COG’s, costs and quality and make improvements in the best interest of Zero Motorcycles’ growth.
  • Work with Finance to coordinate activities to fund operations, maximize investments, drive cost savings and increase efficiency.
  • Foster a culture of continuous improvement and employee engagement.
Required Education/Experience:
  • Bachelor’s Degree (minimum) in Engineering or Science-related discipline; MS and/or MBA strongly preferred.
  • Minimum 15 years of experience in supply chain management and/or sourcing positions; must show consistent progression through management positions in career.
  • A demonstrated strong track record of supporting new product development through strategic supplier selection.
  • Experience in identifying, selecting, developing, and negotiating with a strategic supply chain.
  • People, project management and strong leadership experience a must.
Skills and Attributes:
  • Goal-driven, confident self-starter with a willingness to continually embrace professional development and a passion to excel.
  • Ability to operate effectively, lead and inspire in a team-oriented culture.
  • Comfortable working in a fast-paced environment.
  • Demonstrated exceptional written, oral communication and strategic thinking skills.
  • A passion and talent for problem solving is a must.
  • Strong negotiating skills are required.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • M1 (motorcycle license) beneficial, not required.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Positions Available in Europe

All positions in Europe are currently filled. Please check back with us.

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Please do not call us regarding employment. Email your resume and qualifications to hr@zeromotorcycles.com