Terms of Service
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Zero Motorcycles Terms and ConditionsAbout Zero Motorcycles
Welcome to Zero Motorcycles’ website, www.zeromotorcycles.com (the “Website”). The Website is owned and/or operated by Zero Motorcycles, Inc., and its designated agents or service providers (“Zero Motorcycles”). Zero Motorcycles is a Californian corporation, with offices at 380 El Pueblo Road, Scotts Valley, CA 95066, USA.Acceptance of Terms
Zero Motorcycles reserves the right to update, revise, supplement, modify or amend these Terms and Conditions at any time. Any update, revision, supplementation, modification or amendment shall be effective immediately upon its posting on the Website. If you do not agree to any updated, revised, supplemented, modified or amended version of these Terms and Conditions, you should not continue to use the Website for any purposes after such version is posted on the Website.
Zero Motorcycles welcomes feedback, questions and comments about its Products, services and this Website. As a general policy, Zero Motorcycles does not accept or consider creative materials or ideas for Products or services through this Website other than those we specifically request. If you send any communications and other materials (including, without limitation, unsolicited ideas, photographs, drawings, suggestions, or materials) to this Website by e-mail or otherwise such communications and other materials will be and shall remain the sole and exclusive property of Zero Motorcycles and may be used by Zero Motorcycles for any purpose whatsoever, commercial or otherwise, without compensation to you. To the extent that the intellectual property rights in such communications and other materials do not vest automatically in Zero Motorcycles, you hereby assign to Zero Motorcycles with full title guarantee, all present and future intellectual property rights in any such communications and other materials you send to Zero Motorcycles, for the full period thereof, including any renewals and extensions.Children Under 13
Zero Motorcycles does not knowingly collect personally identifiable information from children under 13. If Zero Motorcycles learns it has collected any personal information from a child under the age of 13 without verification of parental consent, Zero Motorcycles will delete that information from its database as quickly as reasonably possible.Your Account
This Website and all content contained on this Website, including all names, logos, graphics, artwork, photographs and text, copyrights, graphics, videos, service marks, and trademarks (“Information”) are the exclusive property of Zero Motorcycles or its licensors. You are permitted to download, print, store temporarily, retrieve and display on a computer screen Information, and to print individual pages of the Website on paper (but not photocopy them) and to store such pages in electronic form on disk for your personal use or for internal use within your organisation only. Otherwise, you may not do anything else with such Information, including, without limitation, copying, reproducing, republishing, downloading, posting, broadcasting, distributing, commercially exploiting, transmitting, or modifying or otherwise using in any way any part of the Information or Website without the express prior written consent of Zero Motorcycles. You further agree not to (except as permitted by law) reverse engineer, hack, spam, block, disrupt, or otherwise change or alter the Website or act in any way to damage, disable or impair the operation of the Website or attempt to gain unauthorized access to the Website. If you do so you may be subject to legal liability. Zero Motorcycles will, in its sole discretion, take all appropriate legal action and recourse for such violations.Your use of the Website
You agree not to use the Website in any way that may lead to an encouragement, procurement or carrying out of any criminal or otherwise unlawful activity. You agree not to subject the Information and/or the Website to any derogatory treatment or use them in such a way that would bring Zero Motorcycles into disrepute, or cause Zero Motorcycles to incur liability to any third party. You are solely responsible for adequate protection and backup of your data and for the equipment used to access the Website.
You may place an order for a Product or Products on the Website at any time (subject to any planned or unplanned periodic downtime). Your order represents an offer to Zero Motorcycles to purchase a Product. Your receipt of an electronic or other form of order confirmation from Zero Motorcycles does not signify Zero Motorcycles’ acceptance of your order, nor does it constitute confirmation of Zero Motorcycles’ offer to sell. Zero Motorcycles reserves the right at any time after receipt of your order up until the Product is dispatched to accept or decline your order for any reason. Zero Motorcycles reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any Product. Zero Motorcycles may require additional verifications or information before accepting any order.Payments and Disputed Payments
Zero Motorcycles does not accept checks, drafts, or money orders for orders submitted through the Website. Zero Motorcycles accepts major credit cards and other methods of payments as posted on Zero Motorcycles’ Website. Upon placing an order for Products, Zero Motorcycles may request an initial deposit, with the final balance due upon shipment. Your initial deposit is fully refundable up to one week before shipment if you cancel your order. Zero Motorcycles will phone or email you to receive payment information before shipping. You will bear all costs associated with a disputed credit card charge which results in an action from Zero Motorcycles merchant account provider, otherwise known as “chargebacks”.Pricing and Shipping
Prices offered on the Website are quoted in British Pounds Sterling or Euros. Such prices do not include shipping and handling, expedited service, or sales taxes (or VAT), if applicable, which will be added to your total invoice price. You are responsible for any shipping handling and delivery charges and for any fees and taxes, such as sales tax (or VAT), that may apply to your purchase of products from Zero Motorcycles.Typographical Errors
If any content on the Website contains incorrect information, or a Product is listed at an incorrect price, due to typographical errors or an error in pricing information, Zero Motorcycles shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price, whether or not the order has been confirmed and payment taken. If payment has already been taken for the purchase and your order is cancelled, Zero Motorcycles shall immediately issue a credit or refund in the amount of the incorrect price. Alternatively Zero Motorcycles will give you the option of reconfirming your order at the correct price.Order Status
Once you place an order, Zero Motorcycles will send you a personalised email within two business days and provide you with an order confirmation number. When your order is shipped, Zero Motorcycles will send you a shipment confirmation email with the shipping carrier tracking number, if available. Your offer to purchase a Product is accepted by Zero Motorcycles when you receive a shipment confirmation email. By placing an order with Zero Motorcycles, you consent to receive emails from Zero Motorcycles regarding your order. You can always contact Zero Motorcycles at 380 El Pueblo Road, Scotts Valley, California 95066, USA or firstname.lastname@example.org or on + 00 1 (888)786-9376, if you have any questions concerning your order Zero Motorcycles.Delivery
Delivery dates are approximate and are dependent upon (1) receipt of all your information necessary to process the order, (2) your compliance with all of the payment terms, and (3) your compliance with any terms, obligations, covenant or condition of these Terms and Conditions.Cancellation Period
You may cancel the contract and return any Product purchased through the Website at any time up to fourteen (14) days from the day after the day on which you received the Product and this information. You must notify Zero Motorcycles in writing at 380 El Pueblo Road, Scotts Valley, California 95066, USA or by email to email@example.com of your request for cancellation in written form or by returning the Product to 380 El Pueblo Road, Scotts Valley, California 95066, USA.
If you cannot return the Product in whole or in part or if you can only return the Product in a damaged state, you must pay Zero Motorcycles compensation for the value you have received so far from the Product. However, there is no obligation on you to pay compensation if you decide on receiving and inspecting the Product that you do not want it. You do not have to pay compensation for damage to the Product as a result of proper use so long as you do not use the Product in a way that damages the value of the Product. If the value of the Product does not exceed forty euros (EUR 40) and the Product delivered to you corresponds to the Product you ordered, you must bear the costs of returning the Product to Zero Motorcycles. If you are an EU-resident and if the value of your order exceeds forty euros (EUR 40), Zero Motorcycles will bear the costs of returning the Product.
Zero Motorcycles will refund your payment within 30 (thirty) days after you send Zero Motorcycles your request to cancel the contract or Zero Motorcycles receives the Product.Operation, Registration, and Licence
You are responsible for registering and operating the Products (including obtaining a driving licence) in accordance with any laws and regulations that apply to the Products. Zero Motorcycles makes no representations that its Products are legal for operation in any country in which you purchase and/or use such Products.Your Responsibility
You must not purchase or use any Product for which you are not over the legal age to use such Product. You must not purchase any Product on behalf of another person who is not above the legal age to use such Product.
WARNING: Riding an electric motorcycle off road or on road involve the risks and dangers of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by the rider’s own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to you, not readily foreseeable, and you fully accept and assume responsibility for all such risks, losses, costs, and damages incurred as a result of your participation in riding an electric motorcycle.Display
Zero Motorcycles has made every effort to display the items featured on this Website as accurately as possible. Please note, however, that the colours Zero Motorcycles use, as well as the display and colour capabilities of your particular computer monitor, will greatly affect the colours actually seen on the screen. The Website cannot be responsible for the limitations of your monitor’s display of any colour or detail.Warranty
Unless a different warranty is stated on the Website for a specific Product or is affixed to the Products by Zero Motorcycles or Zero Motorcycles’ manufacturer, or is specified in writing in any maintenance or operating instructions pertaining to the Products, Zero Motorcycles warrants that all Products sold by Zero Motorcycles to you will be free from defects in materials and workmanship. THIS WARRANTY SHALL EXPIRE TWELVE (12) MONTHS AFTER THE DATE ON WHICH SUCH PRODUCTS (EXCLUDING REPAIRED OR REPLACEMENT PRODUCTS FURNISHED PURSUANT TO THIS WARRANTY) ARE SHIPPED BY ZERO MOTORCYCLES TO YOU, THE INITIAL PURCHASER. TO THE GREATEST EXTENT PERMISSABLE BY APPLICABLE LAW, THERE ARE NO OTHER WARRANTIES RELATING TO THE WEBSITE OR PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WHICH EXTEND BEYOND THE ABOVE DESCRIPTION. ADDITIONALLY, YOU ACKNOWLEDGE THAT ZERO MOTORCYCLES’ GENERAL LITERATURE AND PRODUCT INFORMATION DOES NOT CONSTITUTE WARRANTIES OF PERFORMANCE OR QUALITY AND THAT BEFORE ENTERING INTO A CONTRACT OF SALE, YOU HAVE EXAMINED OR REFUSED TO EXAMINE THE PRODUCTS DESCRIBED OR SAMPLES OR MODELS OF EACH AS FULLY AS DESIRED AND THAT THERE IS NO IMPLIED WARRANTY WITH REGARD TO ANY CONDITION OR DEFECT WHICH AN EXAMINATION OUGHT TO REVEAL.
By accessing the Website and/or ordering Products, you agree to defend, indemnify, and hold completely harmless Zero Motorcycles and its officers, directors, shareholders, agents, and employees from and against any and all claims, damages, costs, and expenses, including, without limitation, legal costs, arising from or related to your use of the Website, the materials it contains, any websites linked to this Website and/or any Products purchased via this Website. You further agree to indemnify and hold Zero Motorcycles, its subsidiaries and affiliates, and its officers, directors, shareholders, agents, and employees harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your negligence, breach of these Terms and Conditions, or violation of any law or the rights of a third party or due to or arising out of your use of the Website or any Products sold via this Website.Jurisdiction
The Products and Information are available in the United States, the UK, France, Germany, Italy and Spain and may not be available elsewhere.
Any translation of these Terms and Conditions is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of these Terms and Conditions shall prevail.Disclaimer of Warranties and Limitation of Liability
Zero Motorcycles, in its sole discretion, reserves the right to take all action or inaction as allowed by law including suspending or terminating your access to the Website with immediate effect.
These Terms and Conditions constitute the entire agreement between you and Zero Motorcycles with respect to your use of the Website. There are no other representations, warranties, terms, agreements, or conditions, either written or oral, with respect to your use of the Website except as set forth in these Terms and Conditions, and you agree that you have not relied on any other representations, warranties, terms, agreements, or conditions. The section headings used in these Terms and Conditions are for convenience only and shall not have any legal meaning.Severability
If any provision of these Terms and Conditions is deemed unlawful, void, voidable or unenforceable for any reason by any court or other tribunal of competent jurisdiction, then such provision shall be severed and deleted from these Terms and Conditions without further action by the parties to the extent necessary to make such provision valid and enforceable when applied to such facts or circumstances, with the objective of achieving as nearly as legally possible the same effect.