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What kind of information does Zero collect?
When you signup for our newsletter or a demo ride, purchase items at a dealer, request a quote in our online store, contact us with a question or concern, send diagnostic information using the Zero app, or participate in a contest, promotion or survey, we may collect information such as your name, mailing address, phone number, email address and contact preferences.
When you visit our website, we collect information sent to us by your computer. This information includes standard web log information, including your IP address, browser type, and the pages you accessed on our site with the time and date.
We collect personal information you choose to enter when you submit a form, including your first name, last name, email address, phone number, street, city, state, country, postal code, product interest, questions and whether or not you want to subscribe to our newsletter. Additionally, when you submit a form, we record how you got to our site (e.g. email link, search terms, ad campaign, referral site, etc.).
The Zero Motorcycles App gives you the ability to email diagnostic information to the Zero Motorcycles Customer Service Group. This will include the motorcycle’s settings (VIN, model, etc.) along with information from your motorcycle’s event and error logs, which may include time/date of rides along with the motorcycle state during these rides: speeds, temperatures, charging events and other measures of performance significance. Statistical data about your ride and usage of the app, including but not limited to distance travelled, average speed and energy consumption may also be submitted. If you choose to email the bike log information to Zero Motorcycles, it will be associated with your name and email address and may be shared with dealers, distributors and Zero Motorcycles personnel. We use this diagnostic information to resolve issues with your motorcycle and to help us improve product quality.
How long does Zero keep my information?
Our web log information is retained for six months. Your personal information is retained for an indefinite period of time off our public web server.
Reviewing or removing personal information
We do not store your personal information on our public web server. If you need to update, review or remove your personal information please contact us.
Zero’s security measures to protect personal information
Your personal information is not stored on our public web server. In a very few cases an error log entry may be made when your personal information is submitted. Log information is removed every six months.
How does Zero use my information?
We may use your personal information in the following ways:
How can I stop receiving information from Zero?
If you would like to stop receiving newsletters, select the “One-Click Unsubscribe” link located at the bottom of each Zero newsletter.
Zero’s website and app are not designed for or directed to children under the age of 13. We never knowingly collect personal information from anyone under the age of 13 without parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete the information as soon as possible.
How do I contact you?
380 El Pueblo Road
Last revised: November, 2014