Positions Available in the United States

Customer Service - Electrical Engineer

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Summary of Position:

The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to senior support engineers or service management team members to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten electrical issues list to be reviewed with the product development, manufacturing operations and quality teams. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and troubleshooting sessions via LogMeIn
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider preferred
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Marketing Communications Manager

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Summary of Position:

The Marketing Communications Manager is responsible for driving Zero’s global communications via generating compelling content, driving brand awareness, managing social media activities, and fostering PR engagement. They will develop and execute innovative programs that pull customers and dealers closer to the brand. This includes engaging current and future customers online via Zero’s website, advertising, social media and forums. A successful candidate will have program management skills and the capacity to understand the interconnectedness of the customer’s experience with the brand at every junction. As the hub of corporate communications, they will be responsible for ensuring brand messages are effectively conveyed in multiple languages and across a growing number of countries. This position is full time at our Scotts Valley, California headquarters and will report to the Director of Global Marketing.

The role requires problem-solving skills, the ability to provide creative direction, the ability to effectively prioritize and a desire to take on new challenges.

Key Responsibilities:
  • Develop and manage programs to engage customers, owners and communities with the objective of pulling them closer to the brand
  • Drive the efforts of our PR agency to maximize positive brand exposure across a broad spectrum of media outlets and websites
  • Develop plans and frameworks that drive compelling, well branded story telling across our global social media properties
  • Write, or manage the composition of, exceptional copy for Zero’s websites, emails, press releases, promotions, social media, brochures and marketing collateral
  • Manage the successful execution of our global PR strategy
  • Foster vibrant and engaged online communities using social media
  • Ensure consistent style, tone and formatting across all corporate communications
  • Assist in the development of new advertising and marketing campaigns
  • Reach out to customers and media to develop interesting content and stories
  • Develop and enforce the brand guidelines alongside the design team
  • Assist the Sales and Aftersales departments in crafting their outbound materials
  • Support and, when needed, manage Zero’s translation and localization efforts
Required Education/Experience:
  • Minimum of 3 years of experience in marketing communications and copywriting functions
  • Experience managing, or working with, PR and creative agencies
  • Experience managing and producing content for social media channels
  • Experience developing and executing communications plans for product launches
  • Experience with building communities is a plus
  • Experience with motorcycles and M1 license is a plus
  • Experience with electric vehicles is a plus
  • Experience with international marketing and localization is a plus
Skills and Attributes:
  • Excellent written and verbal communications skills
  • Ability to clearly define, structure and articulate key messages
  • Results driven
  • Ability to prioritize and manage work to critical timelines in a fast-paced environment
  • Ability to develop and maintain global content calendars
  • Track record of effectiveness in marketing
  • Creative thinker who brings original ideas to life
  • Knowledge of industry best practices
  • Ability to provide concise design direction
  • Ability to structure programs and guide projects
  • Close attention to detail
  • Excellent interpersonal and communication skills
  • Ability to communicate rationale and build consensus
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • The employee must be able to use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms.
Other Requirements:
  • Occasional domestic and international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Powertrain Engineering Technician

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Summary of Position:

The Powertrain Engineering Technician assists in the prototyping, testing and development of electric powertrains, components, and systems in support of our OE Powertrain Sales business. This includes the assembly, maintenance, and testing of motors, the design and execution of test procedures, and the reporting of the data collected. This also includes travel to our OE partners and close collaboration with their technical teams to assist in the integration of Zero’s proprietary powertrain. This position is full time and works in our Scotts Valley Corporate Headquarters and will report to the Director of Powertrain Engineering.

Key Responsibilities:
  • Assist with the integration of OE powertrains, including electric motors, motor controllers, lithium-ion batteries, and associated electronic controls and wiring (at our SV facility, or travel to customer locations)
  • Perform fabrication and prototyping of powertrain components, including custom motors, cables and wiring harnesses
  • Work with Design Engineering to document modifications to standard parts, or create new parts
  • Design and execution of testing procedures
  • Documentation of work and test data
Required Education/Experience:
  • BS or AS in Electrical or Mechanical Engineering
  • 2+ years’ experience in related technical or field service role
  • Automotive powertrain, electric vehicle systems, or powersports industry experience a plus
Skills and Attributes:
  • Must have excellent communication skills, multi-tasking ability
  • Must be organized, posses a superior attention to detail, be diligent, reliable, and tenacious
  • Must have a flexible work schedule that may require working evenings and weekends as needed
  • Must have strong documentation skills and be proficient with MS Office Suite
  • Must have strong critical thinking and problem solving skills
  • Must be able to focus and stay on task with minimal supervision or feedback
  • Must have strong computer skills and be confident that they can learn to use new software with minimal/formal training
Physical and Sensory Requirements:
  • Must be physically fit and capable of vehicle testing during development
  • Must be capable of moving and loading vehicles and test equipment
  • Must be able to lift up to a minimum 40 lbs., stand for 2 to 3 hours at a time, and sit up to 6 hours
  • Frequently required to use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Powertrain Program Manager

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Summary of Position:

We are the leading electric motorcycle and powertrain brand.

The Powertrain Program Manager is responsible for the technical coordination and support of engineering development projects related to Powertrain Sales for our OE customers. The successful candidate owns following up on component, system and vehicle development day-to-day activities with engineering and other functional teams, having the top level project goals in sight at all times. This position will also be responsible for working closely with our customers to define requirements, set deliverables, and provide status throughout the project(s).

Key Responsibilities:
  • The Powertrain Program Manager must be able to prioritize activities and track the details as well as be in touch with the big picture objectives.
  • This position must be a fearless organizer who is ready to work with the highly skilled engineering hardware and software design teams, as well as every other functional area involved in Product Development, in order to identify and resolve potential risks to the schedule and/or to the quality of the product.
  • The Program Manager needs to have a strong understanding and mastery of Zero’s Product Development processes and systems used to track all corresponding activity, from part design and procurement, to system and vehicle level verification, to production validation and ramp-up.
  • Zero Motorcycles is looking for someone who is flexible and can respond quickly, energetically, and enthusiastically to changes.
  • Cross-functional communication skills and experience are essential.
  • The Program Manager will interact with all product engineering disciplines, as well as Purchasing, Quality, Production Engineering, Marketing & Sales, Customer Service, Operations, Industrial Design, and other resources inside and outside Zero.
  • The Program Manager will be expected to communicate frequently with our OE partners to define requirements, develop specifications, present solutions, and manage expectations on project deliverables.
Required Education/Experience:
  • BS ME/EE degree required
  • 4+ years of industry experience
  • 4+ years of project management experience
  • Program Management training, such as PMP certification, desirable but not required
  • Experience with series production and original equipment manufacturing of complex products for consumer purchase/consumption
  • Experience interfacing with cross-functional product development teams
  • Experience with full project lifecycle, including requirements, planning, reporting, and budget management
Skills and Attributes:
  • Excellent communication skills, both verbal and written, with the ability to facilitate meetings
  • Experienced in setting up project schedules and resource allocation structures
  • Ability to filter and distill relevant information for the right audience
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Understands and deals well with rapid development cycles; ability to remain flexible and calm in the face of ambiguity
  • Detailed knowledge of product development processes as well as a strong understanding of manufacturing processes.
  • Very organized with superior attention to detail
  • Excellent MS office skills including PowerPoint, Excel and MS Project
  • Must be willing to travel frequently (once a month) to support our customers around the world when required
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Strategic Sourcing Analyst

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Summary of Position:

Zero Motorcycles is looking for a Supply Chain Analyst to join our Procurement team. The successful candidate will interact with new and existing suppliers globally to help our Zero team create a stronger supply chain by developing clear reporting tools and improved communication methods. This position will report to the Strategic Sourcing Manager at the corporate office in Scotts Valley, CA.

Key Responsibilities:
  • Continuously improve supplier performance by designing, implementing and optimizing new strategic sourcing tools, specifically to support better supplier reporting and collaboration with suppliers for stronger accountability.
  • Developing and implementing a new supplier on-boarding process.
  • Lead quarterly Supplier Business Reviews/Scorecard process.
  • Assist with the transition of components from Developmental Purchasing to Operations Purchasing.
  • Interface and communicate with engineering team, management and stakeholders to provide support with respect to Strategic Sourcing/Procurement processes and policies.
  • Act as a problem solver with the supplier regardless of the nature of the issue. Will be the first level of escalation for unresolved issues.
  • Assist in RFX administration throughout the strategic sourcing process such as confirming supplier contact information, collecting non-disclosure agreements & facilitating execution.
  • Collaborate with internal customers to identify and proactively focus on major spend initiatives or opportunities to drive optimal value to the organization. Ensure that activity within the purchasing team aligns with the Zero Product Development Methodology.
  • Assist the Strategic Sourcing Manager and Purchasing Manager to grow strategic supplier relationships. Develop a strategic management roadmap taking into account the forecasted business plan and product roadmap.
  • Work with existing suppliers to improve their manufacturing processes to meet the specified capacity and quality requirements.
Required Education/Experience:
  • 6+ years’ experience in purchasing or commodity related background.
  • 4+ years’ experience in managing multiple commodity areas procuring goods/services required.
Skills and Attributes:
  • Strong knowledge of strategic sourcing process flows preferred.
  • The ability to design and implement business processes and related metrics.
  • Advanced computer skills (Microsoft Excel, Word, PowerPoint), experience automating/establishing relational databases within an ERP system or equivalent in collaboration with IT, as well a passion for reporting.
  • Ability to multi-task various projects and achieve timely results by effectively and efficiently prioritizing tasks and projects.
  • Team player with ability to work with influencing and networking skills in cross functional teams.
  • Transparent, open & comfortable with showing/ sharing work in detail.
Preferred Qualifications:
  • BA/BS degree in business, supply chain management, engineering or other related field.
  • Knowledge and work experience in Quality and/or other technical field.
  • Expertise in contracts, terms and negotiation.
  • Expertise in Project Management, Category Management and Strategic Sourcing.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Must be willing to travel both domestically and internationally to visit local and global suppliers.
  • Other duties as assigned.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

VP of Marketing

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Summary of Position:

Zero Motorcycles is currently looking for a Vice President of Marketing. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Chief Executive Officer.

The Vice President of Marketing will have full responsibility for all facets of global marketing for the Zero Motorcycles brand. This position will lead the organization in the development and evolution of the global brand positioning for Zero, focused on improving key brand and performance metrics and enabling increased brand awareness, brand affinity, pricing power and / or market share.

This individual will establish the strategic direction and tone for all brand communications and lead the various marketing functions and agencies towards a clear, sustainable brand message for all tiers of marketing. The VP of Marketing will ensure alignment between the Marketing function and other key stakeholders including Sales, Product Engineering, Powertrain and Aftersales.

The primary go-to-market channel for consumer sales is through a network of motorcycle and e-vehicle dealers and distributors worldwide. In addition, Zero has two strong B2B business segments: Fleet/Authority sales (police, security, military, etc) and Powertrain sales. Effective brand building and marketing for Zero will support all three of these critical revenue streams.

The Zero brand is a leading and innovative brand that will benefit from brand and marketing approaches which will leverage digital, social media, earned media (PR), events, and distribution outlets. This position will require hands-on brand and marketing leadership to drive awareness and growth within very efficient budgets.

Key Responsibilities:
  • Provide hands-on management of Zero’s marketing activities worldwide.
  • Develop the annual Go-To-Market (GTM) plan to align the product, marketing and sales functions around the key stories, promotions and communication plan for Zero for each season and calendar year.
  • Lead the brand and marketing strategies and their execution, and establish marketing platforms and strategic direction for the Zero brand to ensure long-term growth and profitability
  • Work closely with the business leaders (Sales, Product Engineering, Powertrain and Aftersales) and other key executive stakeholders to ensure that brand positioning and marketing activities are aligned with the overall business plan and objectives
  • Using a combination of qualitative and quantitative analysis, develop a robust consumer insights database and act as the knowledge expert internally for all consumer related insights and information.
  • Design and execute in-market experiments to further Zero’s understanding of marketing actions that can practicably drive volume.
  • Directly manage, lead and grow key members of the marketing team including the brand director, digital, events and key PR personnel
  • Develop, implement and manage aggressive lead generation programs to drive retail sales conversions to ensure all sales objectives by region are met or exceeded.
  • Drive brand awareness through efficient and innovative marketing actions with consumers, authorities, channel partners and industry influencers.
  • Lead the marketing communications strategy and execution including product positioning, earned media, experiential/event engagements, digital, in-store and social media activities
  • Manage all media agency relationships, their activities and budget. Manage the national and regional budgets for marketing communications and brand building.
  • Develop an annual budget in line with strategic objectives and deliver to it.
  • Develop and monitor the appropriate metrics and tools to ensure all objectives are met.
  • Represent Zero Motorcycles as appropriate in its relationships with customers, suppliers, competitors, government agencies, professional organizations and similar groups.
  • Drive marketing communications including branding, public relations, advertising, digital marketing and search, social-media, webinars, website design and content within budget to deliver on all brand objectives.
  • Drive new product launch activities: photo and video shoots, marketing materials and press kits, websites (localized for all countries we do business in), competitive analysis and sales support.
  • Act as a spokesperson for the company with press and analysts at industry events and PR engagements where necessary.
  • Develop and track metrics and success criteria for all marketing programs and activities to ensure all annual objectives are met
  • Work closely with the CTO and Sales VP to identify opportunities for growth and competitive differentiation through new models and/or derivative products and help build the business case to support.
  • Collaborate to ensure proposed products, apps and services we plan to develop are an optimal fit for the needs of our key consumer groups and segments.
  • Contribute as an executive to the development of the Long Range Plan (LRP) for future development and growth of the business. Engage the Zero Board of Directors on the brand and marketing elements of the plan.
Qualifications:
  • Bachelor’s degree in relevant field, MBA desired, or equivalent
  • 10+ years of demonstrated success in high-growth environments as a Marketing leader.
  • Proven track record in defining innovative and winning go-to-market strategies.
  • Understanding of the channel of business, including partner economics, is preferred.
  • Experience with innovative digital and experiential marketing programs appropriate for a current high engagement brand
  • Exceptional track record of developing and implementing successful brand and marketing strategies.
  • Ability to work collaboratively with colleagues and pitch in where necessary
  • Ability to motivate teams and hold them accountable along with a proven ability to multi-task and react positively to time critical situations.
  • Extremely effective written and verbal skills, including public speaking and presence in front of an audience.
  • Proven ability to create a great working environment for the team. This is especially critical as some members of the Zero team are remote.
  • Proven acumen with key brand performance metrics and ability to link marketing metrics with market share performance
  • Experience in effectively managing marketing budgets and resources to maximize results.
  • Significant experience working with and managing agency partners
  • Must be creative in gaining market awareness and customer engagement using low cost-high return marketing programs.
Competencies:
  • Strategic and conceptual thinking – ability to craft and define strategic brand direction, linking appropriate brand metrics with price positioning and market share objectives
  • Analytical mindset – ability to define performance metrics that drive the business, and establish appropriate measurement tools and targets
  • Communication skills – strong written, presentation and interpersonal skills
  • Leadership and team building – ability to build and lead a strong team, with a customer-service mindset to key stakeholders
  • Computer savvy – skilled in the use of software necessary to complete job function
  • Consensus building and Integration – joining people, processes or systems
  • Influencing and negotiation skills
  • Problem solver and self-motivated
  • Leadership skills – ability to present and convince executive leadership to take action on key decisions impacting Marketing activities and the Zero brand
  • A passion for automotive/motorcycle industry, innovation and the role EV technology can play in its transformation is a must.
  • Should be a licensed motorcycle rider or be willing to become one.
Work Flexibility:
  • Position requires domestic and international travel, and ability to quickly adjust work schedules with the possibility of extended work hours when high-priority deliverables are needed
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Postes à pourvoir en Europe

Technical Service Engineer EMEA

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Summary of Position:

A Technical Service Engineer will interact and support our partners in Europe, Middle East and Africa (EMEA) by responding to technical inquiries and issues related to our products. You will provide first-tier troubleshooting guidance for technical-, electrical-, and mechanical issues reported by our dealers to ensure that issues are resolved in a timely manner. This guidance primarily consists of remotely assisting our French speaking Dealer network with diagnosing our products, pulling and reviewing log files and suggesting symptom diagnostic approaches to effectively resolve issues. In your position you are responsible to fully document the issues in our systems to escalate issues to the engineering departments and expedite their resolutions when necessary. The Technical Service Engineer is a full time position.

Key Responsibilities:
  • Provide support in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues. Your primary focus is Dealers in all French speaking territories.
  • Conduct remote technical support and troubleshooting sessions via various web-based platforms.
  • Conduct Field Service Support to the French Dealer network if required.
  • Record details of interactions with partners and report solutions in our Salesforce CRM system.
  • Communicate and coordinate via various platforms with engineers to ensure escalated issues are resolved in a timely manner.
  • Support of internal Mechanics with repairs and rework, to also keep up-to-date with the latest technology developments.
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams.
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team. If needed translate existing documents in French.
  • Participate and deliver your feedback to further improve Technical Training programs to improve overall technical skills within our Dealer network.
  • Proactively communicate with in-country account managers (Country Managers) to ensure Dealer satisfaction is maintained.
  • Intensify utilization Partner Portal and guide dealers with their Warranty administration processes.
  • Participates and drive ongoing product/procedure improvements.
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written in English and French required. Dutch and/or German languages are a plus.
  • Must be customer-focused and service-oriented.
  • Must be technically, electronically skilled. Mechanical skills are a plus.
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and have a nature of working accurate.
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels.
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary.
  • Knowledge of the most relevant application Salesforce is preferred.
  • A wide degree of creativity, stress tolerance and latitude is expected.
  • Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.
Required Education/Experience:
  • Vocational Degree (MBO) and/or at least 3 years of relevant professional experience in Automotive, OEM or equivalent environments.
  • Bilingual English and French. Dutch and/or German languages are a plus.
  • Proficiency with computer applications, including Windows Word and Excel;
  • Experience using Industrial Standard electronic test devices and instruments (understanding of motorcycles, automobiles or electric vehicles is a plus).
  • Must be able to demonstrate proficiency with a computer including connecting external devices, retrieving and storing files in remote locations and configuring systems with new software.
  • Certified to work on high-Voltage systems is a plus.
Other Requirements:
  • Passion for motorcycles and/or Electric Vehicles is a plus.
  • Limited domestic or international travel for Field Service Support may be required.

To apply send in your resume and qualifications to: hr.eu@zeromotorcycles.com. Please no phone calls or drop-ins.

Devenir concessionnaire

Pour en savoir plus sur la manière de devenir un concessionnaire Zero Motorcycles, veuillez cliquez ici.

Ne nous appelez pas pour des offres d'emploi. Envoyez votre CV par courrier électronique à hr@zeromotorcycles.com