Positions Available in the United States

After Sales Analyst

View Detailsopen button
Summary of Position:

The Aftersales Analyst will support our partners (including dealers and distributors) by responding to parts and accessories inquiries related to Zero motorcycles. You are responsible for incoming aftersales orders – you will verify their accuracy and facilitate entry into our enterprise resource planning (ERP) system. After orders are accepted, you will ensure each is delivered in a timely and high quality manner. Timely delivery will require that you work cooperatively with our materials management and manufacturing teams to schedule work orders. On a weekly basis, you will review order exceptions with the materials team to identify roadblocks to fulfillment.

It is also your responsibility to make sure that all customer-facing systems, websites and other publications have correct parts and accessories information including descriptions, part numbers, pictures and pricing. You will take supersession information from our product life cycle management system and transcribe it into our parts system including updating references on exploded view drawings. On an annual basis, you will help coordinate the creation of parts manuals for new model year introductions.

When partners return products, you will facilitate our return merchandise authorization (RMA) process to ensure returned items meet requirements and are returned to inventory as appropriate. You will segment these returns from warranty items that require further analysis by our quality and service engineering teams.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ parts and accessories questions by telephone, Skype and email
    • Screen inquiries, interpret needs and answer questions
    • Review and enter customer orders – prepare the necessary documentation and provide acknowledgements as requested
    • Communicate on all aspects of transactions, before, during and after the sale, including expediting if needed, until order is completed
  • Coordinate with internal departments to speed order fulfillment
    • Submit work orders to materials team and manufacturing team for kitting or sub assembly requirements
    • Complete a daily review of work orders’ statuses to ensure prompt completion
    • Coordinate international transfer of parts and accessories to our Netherlands subsidiary
  • Ensure accuracy of motorcycle parts manuals and pricing
  • Facilitate the return merchandise authorization (RMA) process
    • Evaluate legitimacy of partner requests to return goods
    • Facilitate their disposition
    • Ensure account credits are applied
Required Education/Experience:
  • Associate’s degree or previous experience in the power sports industry
  • Proficiency with computers including office applications such as Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have extremely strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs
Other Requirements:
  • Licensed motorcycle rider

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Customer Service - Mechanical Engineer

View Detailsopen button
Summary of Position:

Zero Motorcycles is currently seeking a Customer Service - Mechanical Engineer. This position will support partners (including dealers and distributors) by responding to inquiries and technical requests about the mechanical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for mechanical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing pictures, discussing failures with partners and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to the product development or manufacturing operations teams to expedite their resolution.

On a weekly basis, you will analyze mechanical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten mechanical issues list to be reviewed with the product development team.

Because our motorcycles are electric vehicles, you are expected to achieve a basic proficiency in debugging electrical issues to support those needs as they arise. This position is full time and will be working at our Scotts Valley, California headquarters and report to the Director of Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and trouble shooting sessions via phone or LogMeIn (as appropriate)
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve service tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Review parts manuals to ensure correctness and create service parts as needed through our electronic change notification process
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Mechanical Engineering
  • Experience with the mechanical aspects of of motorcycles, automobiles or electric vehicles
  • Must be able to demonstrate proficiency with a computer including connecting external devices retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
  • The ideal candidate will be fluent in Spanish and able to support our efforts in Spanish speaking countries
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider (or plan to become licensed)
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Electrical Engineer, Quality

View Detailsopen button
Summary of Position:

Electrical Engineer insuring quality and reliability is built in at Design phase

Key Responsibilities:
  • Electrical Engineer responsible for electrical assemblies and electrical subsystems hardware. Collaborate and coordinate with Operations, Supply Chain, and other Engineering disciplines to provide technical oversight to resolve issues arising in production, testing, and integration. Tasks include: troubleshooting hardware and process issues down to component level, resolution of producibility issues on production lines and in testing, and at suppliers, failure analysis, root cause determination, corrective action implementation, hardware disposition, perform analog and digital circuit analysis, characterizing and modeling electrical signals of electronics subsystems in simulation, problem assessment/summarization and presentation to internal and external customers, and related responsibilities to maintain production schedule. Review designs periodically for obsolescence issues, and recommend/implement changes as required. Provide requirements on new electrical designs to assure quality and reliability is built in from Concept.
  • Successful candidate will be a self-starter with proven project organization and execution skills, multi-tasking and verbal/written communication and presentation skills, and experience in schedule-critical environment.
Required Education/Experience:
  • Bachelor’s degree required in Electrical Engineering or related discipline. Master’s degree preferred
Skills and Attributes:
  • Minimum of 2 years electrical engineering experience, including circuit design, assembly, electrical test and production support (Bachelor’s degree and 2 years of directly related post-collegiate experience)
  • Knowledge of printed circuit board fabrication and circuit card assembly processes and related industry specifications
  • Knowledge of analog, digital, and mixed signal circuit design and analysis
  • Experience and command of circuit simulation and analysis tools
  • Experience in Root-Cause Corrective Action investigations
  • Knowledge and experience in proposing/defending and implementing Change Notices
  • Technical writing and formal presentation experience
    • Demonstrated ability to communicate complex ideas to audiences with varying degrees of technical background
  • LabVIEW program development/Data Acquisition experience a plus
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • M1 (motorcycle license) Beneficial, not required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Engineering – Senior Embedded Software Engineer

View Detailsopen button
Summary of Position:

Zero Motorcycles is a designer and manufacturer of electric motorcycles for the consumer and fleet markets. Headquartered in Scotts Valley, California, we design and build our product onsite and have been doing so since 2006. We are looking for an individual that has a very deep understanding of embedded electrical systems design. This individual will work within a team of electrical engineers to design cutting edge electric motorcycles and all the systems that make these vehicles perform safely, predictably, and excitingly. This individual will play a key role in defining the motorcycles systems, user interfaces, safety interlocks, and performance characteristics. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director of Electrical Engineering.

Key Responsibilities:
  • Define high level system architecture for systems on the motorcycle such as battery monitoring system, all sensor inputs, motor controller and high current busses, and gauges/rider interface
  • Design, develop, code, test and debug systems software for bike systems and functional test systems
  • Analyze and enhance efficiency, stability and scalability of system resources
  • Integrate and validate new product designs
  • Interface with hardware design and development
  • Support software QA and optimize I/O performance
  • Conduct peer reviews of designs, features, and marketing/engineering specifications
  • Work with component vendors to qualify parts to meet the needs of the system architecture
  • Assist with building a test infrastructure to get full test coverage of all features
  • Ensure these motorcycle systems meet requirements, release them for production and commercial deployment
  • Ensure projects are handed off to production for on time, fully qualified, quality manufacture on production schedule
  • Provide post production support
  • Mentor other Jr and mid-level engineers
Required Education/Experience:
  • Required minimum of BS degree (MS preferred) in Computer Science, Electrical Engineering or similar area
  • Minimum of 6-10 Years of professional engineering experience in related field
  • Extensive experience with embedded systems software and hardware
  • Extensive experience developing in C and C++ environments
  • Experience with wireless communication principles and protocols: 3GPP, 802.11 or Bluetooth
  • Experience with analog and digital circuit design; power electronics is a plus
  • Experience with automotive power train systems or EV systems preferred
Skills and Attributes:
  • Strong embedded programming expertise in C or C++ programming
  • Experience in hands-on development and troubleshooting on embedded targets
  • Proven experience in embedded systems design with multitasking real-time operating systems
  • Familiarity with software configuration management tools, defect tracking tools, and peer review
  • Excellent knowledge of OS coding techniques, IP protocols, interfaces and hardware subsystems
  • Problem solving and process oriented design test and document is essential
  • Proficiency debugging embedded software systems. Familiarity with UARTs JTAG, and oscilloscopes
  • Strong documentation and writing skills with attention to detail
  • Experience with SEI CMMI policies and procedures is a plus
  • Excellent communication skills
  • Adequate knowledge of reading schematics and data sheets for components
  • Ability to evaluate technologies and their fit to design specifications
  • Diligent, reliable and tenacious
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs
Other Requirements:
  • Ability to travel as required (~10%) either domestically or internationally.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Marketing Communications Manager

View Detailsopen button
Summary of Position:

Zero Motorcycles is currently looking for a Marketing Communications Manager. The Marketing Communications Manager will be responsible for driving Zero’s global communications via exceptional copy writing, generating compelling content and driving brand awareness. The successful candidate will develop and execute innovative programs that pull customers and dealers closer to the brand. This includes engaging customers online via advertising, social media and forums. They will have program management skills and the capacity to understand the interconnectedness of the customer’s experience with the brand at every junction. As the hub of corporate communications, they will be responsible for ensuring brand messages are effectively conveyed in multiple languages and across a growing number of countries.

The scope of the role requires phenomenal problem solving abilities, ability to provide graphic design direction and the desire to take on new challenges. This position is full time and will be working at our Scotts Valley, California headquarters and report to the Director of Global Marketing.

Key Responsibilities:
  • Write exceptional copy for Zero’s websites, emails, press releases, promotions, brochures and marketing collateral
  • Develop and manage programs to engage customers and pull them closer to the brand
  • Foster vibrant and engaged online communities using social media
  • Ensure consistent style, tone and format across all corporate communications
  • Oversee the development of new advertising and marketing campaigns
  • Reach out to customers and media to develop interesting content and stories
  • Work with the web team to craft impactful new sections of the website
  • Provide design direction to graphic design and digital marketing teams
  • Develop and enforce the brand guidelines alongside the design team
  • Assist the Sales and Aftersales departments in crafting their outbound materials
  • Support and, when possible, manage translation and localization efforts
Required Education/Experience:
  • Minimum of 3 years of experience in marketing communications and copy writing functions
  • Experience with motorcycles and M1 license a positive
  • Experience with electric vehicles a positive
Skills and Attributes:
  • Excellent written and verbal communications skills
  • Track record of effectiveness in marketing
  • Creative thinker that brings original ideas to life
  • Knowledge of industry best practices
  • Ability to provide concise direction to design team
  • Ability to structure programs and guide projects
  • Close attention to detail
  • Excellent interpersonal and communication skills
  • Ability to communicate rationale and build consensus
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Occasional domestic and international travel may be required.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Mechanical Engineer III

View Detailsopen button
Summary of Position:

Zero Motorcycles is currently looking for a Mechanical Engineer III. This position owns the design and development of assigned motorcycle components and systems, ensuring Zero Motorcycles has best-in-class mechanical design practices for its products, in order to achieve company objectives. Furthermore, this position has the responsibility to assist in the optimization of systems and processes used in the design function and effectively communicate Engineering content to other company functions. This position is full time and will be working at our Scotts Valley, California headquarters and report to the Director of Mechanical Engineering.

Key Responsibilities:
  • Identifies unique opportunities for Zero Motorcycles to develop, protect, build and maintain competitive advantage.
  • Uses appropriate mechanical design strategies in the creation of assigned motorcycle components.
  • Schedules and leads design reviews at strategic points of a product’s development.
  • Develops in-house mechanical design excellence within the functional group.
  • Creates component or system-level timelines, tracks and reports on progress vs. established timeline.
  • Accountable for holding due-dates, understands inter-dependencies between engineering development timelines and downstream stakeholders.
  • Maintains parts’ database through generation of assigned part numbers and descriptions.
  • Owns full documentation and revision control of assigned parts, including associated engineering drawings and other documents:
    • Generates and tracks to implementation Engineering Change Orders (ECOs).
  • Generates and maintains revisions of Bills of Materials (BOMs).
  • Prepares documents to support regulatory submissions, manufacturing and sales.
  • Reviews and approves assembly and service processes associated with assigned parts .
  • Responds to manufacturing or field issues on assigned parts.
Required Education/Experience:
  • Bachelor’s degree in Mechanical Engineering
  • Minimum of 5 years of relevant engineering experience w/advanced working knowledge of:
    • SolidWorks (advanced surfacing experience a plus) – models and drawings
    • Broad spectrum of strength in material application and specification
    • Strong understanding of manufacturing processes; forging, casting, machining, injection molding, weldments, sheet metal fabrication, painting and other surface treatments
    • Mechanical Engineering analysis and simulation techniques
    • GD&T and tolerance stack analysis
  • Experience with Bills of Materials, Engineering Change Orders, Document Support
Preferred Experience:
  • Automotive or motorcycle industry experience
  • Electrical Engineering experience
  • Finite Element Analysis
  • Computational Fluid Dynamics
  • Injection Molded Plastics/Plastic Enclosure design
  • Automotive regulatory experience
  • Electrical component packaging
  • Development and integration of innovative technical concepts up to and including patentable innovations
Skills and Attributes:
  • Solid sense of ownership
  • Excellent follow-through and documentation of work
  • Multi-tasking ability; scheduling, time and project management skills
  • Excellent written and verbal communication skills
  • Organized, superior attention to detail
  • Diligent, reliable and tenacious
  • Hands-on mechanical aptitude
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.
Other Requirements:
  • Licensed motorcycle rider a plus
  • Occasional domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Product Development Project Coordinator

View Detailsopen button
Summary of Position:

Zero Motorcycles is currently seeking a Product Development Project Coordinator within our Engineering team. This position is responsible for the technical coordination and support of engineering development projects. The successful candidate owns following up on component, system and vehicle development day-to-day activities with engineering and other functional teams, having the top level project goals in sight at all times. As a Program Coordinator within the Product Development organization, this position coordinates the development process for our cross-functional product development teams. This position is full time and will be working at our Scotts Valley, California headquarters and report to the VP of Product Development.

Key Responsibilities:

The Product Development Project Coordinator must be able to prioritize activities and track the details as well as be in touch with the big picture objectives. This position must be a fearless organizer who is ready to work with the highly skilled engineering hardware and software design teams, as well as every other functional area involved in Product Development, in order to identify and resolve potential risks to the schedule and/or to the quality of the product. The Project Coordinator needs to have a strong understanding and mastery of Zero’s Product Development processes and systems used to track all corresponding activity, from part design and procurement, to system and vehicle level verification, to production validation and ramp-up.

Zero Motorcycles is looking for someone who is flexible and can respond quickly, energetically, and enthusiastically to changes. Cross-functional communication skills and experience are essential. The Project Coordinator will interact with all product engineering disciplines, as well as Purchasing, Quality, Production Engineering, Marketing & Sales, Customer Service, Operations, Industrial Design, and other resources inside and outside Zero.

Required Education/Experience:
  • BS ME/EE degree required
  • 2-4+ years of industry experience
  • 2-4+ years of project management experience
  • Program Management training, such as PMP certification, desirable but not required
  • Experience with series production and original equipment manufacturing of complex products for consumer purchase/consumption
  • Experience interfacing with cross-functional product development teams
  • Experience with full project lifecycle, including requirements, planning, reporting, and budget management
Skills and Attributes:
  • Excellent communication skills, both verbal and written, with the ability to facilitate meetings
  • Experienced in setting up project schedules and resource allocation structures
  • Ability to filter and distill relevant information for the right audience
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Understands and deals well with rapid development cycles; ability to remain flexible and calm in the face of ambiguity
  • Detailed knowledge of product development processes as well as a strong understanding of manufacturing processes.
  • Very organized with superior attention to detail
  • Excellent MS office skills including PowerPoint, Excel and MS Project
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Styled Surface Designer

View Detailsopen button
Summary of Position:

The primary function of the Styled Surface Designer is to own the implementation, refinement and delivery of Class-A CAD files for ID-Driven content. Secondarily, the Styled Surface Designer will manage departmental CAD tools, skill and workflows. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director of Industrial Desgin.

Key Responsibilities:
  • Serves as the primary translator of sketches and reference files into Class-A surface CAD for design visualization and industrialization
  • Collaborates with the Design Engineers to ensure ID deliverables satisfy all project requirements including, but not limited to aesthetics, industrial process requirements, neighboring system clearances, fastening features, and FEA/CFD analysis
  • Manages departmental CAD document control
  • Maintains personal and departmental CAD competence through formal and ad-hoc training
  • Champions departmental CAD efficiency by tracking available software and integrating an appropriate suite of tools into the workflow
  • Manages the procurement and maintenance of departmental CAD tools
  • Supports the Director of Industrial Design in a perpetual quest for improvement of the product and the quality of deliverables
Required Education/Experience:
  • B.S. in Industrial Design or equivalent
  • 6+ years of consumer product design experience
  • 3+ years of styled surface development
  • Strong Alias experience
  • Familiarity with a parametric CAD system
  • Mechanical interest/aptitude
Skills and Attributes:
  • Direct experience in vehicle design- especially power sports
  • Solidworks experience
  • Skill in Photoshop/Illustrator
  • Skill in digital rendering; i.e. Keyshot
  • Interest/participation in the motorcycle world
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and collaborate with colleagues as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs
Other Requirements:
  • M1 certification or enrollment in MSF class

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Postes à pourvoir en Europe

Customer Service, Electrical Engineer
Alkmaar, Netherlands

View Detailsopen button
Summary of Position:

Zero Motorcycles is currently looking for a Customer Service - Electrical Engineer. The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to the product development or manufacturing operations teams to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be used to deliver a weekly top ten electrical issues list to be reviewed with the product development team. This position will be working at our Alkmaar, Netherlands location and will report to the Director of Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email.
  • Conduct remote technical support and troubleshooting sessions via LogMeIn.
  • Record details of interactions with partners in our Salesforce CRM system.
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are resolved in a timely manner.
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams.
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team.
  • Participate in on-going product training to improve overall technical skill.
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Other Requirements:
  • Licensed motorcycle rider
  • On occasion, domestic or international travel may be required
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Devenir concessionnaire

Pour en savoir plus sur la manière de devenir un concessionnaire Zero Motorcycles, veuillez cliquez ici.

Ne nous appelez pas pour des offres d'emploi. Envoyez votre CV par courrier électronique à hr@zeromotorcycles.com