Positions Available in the United States

Central Sales Specialist

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Summary of Position:

Zero Motorcycles is currently looking for a Central Sales Specialist. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Director of NA Sales.

Responsible for the achievement and maintenance of minimum demonstrator requirements and reengagement targets and all Sales and select Sales Operations functions in support of regional dealers outside of the Market Concentration strategy. Primary commercial liaison with identified dealers at the direction of the Inside Sales Manager.

Key Responsibilities:
  • Sales Support: Responsible for the day-to-day dealer relationship, both in/outbound, within area of responsibility including but not limited to:
    • Achieve overall reengagement and minimum demonstrator objectives
    • Ensure dealers are aware of sales and aftersales bulletins and incentive programs to maximize wholesale and retail opportunities through regular verbal contact and written communications
    • Handle incoming dealer inquiries relating to ordering, pipeline, demonstrator, pre-sold, fleet and ex-COV units
    • Support Sales Operations team with sales program fulfillments
    • Assist with the Zero University program to ensure Zero has strong advocates in all dealerships
    • Assist with the processing, tracking, and execution of consumer leads
    • Filter incoming dealer inquiries relating to other departments and ensure follow up
Required Education/Experience:
  • The ideal candidate will have a strong track record in delivering sales results for a powersports, automotive, or related company. The ideal candidate should have:
    • High school or equivalent education at a minimum
    • A good understanding of motorcycle/powersports dealers and customers
    • Remote sales & canvassing experience
    • Knowledge and understanding of the challenges and opportunities present with independent retailers
    • Organizational duties in an environment that maintains processes and guidelines for measurement and improvement
Skills and Attributes:
  • The ideal candidate will have a solid understanding of wholesale distribution and selling through independent retailers. They should be a confident and positive communicator who can work under pressure to help Zero and our retail partners achieve the desired volume growth within the territory. Additionally, they should have:
    • Experience managing multiple relationships remotely across multiple time zones – this may require flexibility to manage starting early to provide East Coast coverage or working late to accommodate West Coast coverage
    • Good analytical abilities and attention to detail
    • Experience working with Salesforce.com, Microsoft Excel, Word, & PowerPoint
    • Ability to work effectively and independently without micromanagement within a dynamic and fast moving environment
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties
  • Must have the ability to move around the office to make and respond to inquiries from other departments, staff, management etc.
Other Requirements:
  • A motorcycle license would be useful, but is not required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Customer Service - Electrical Engineer

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Summary of Position:

The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to senior support engineers or service management team members to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten electrical issues list to be reviewed with the product development, manufacturing operations and quality teams. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and troubleshooting sessions via LogMeIn
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider preferred
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Powertrain Program Manager

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Summary of Position:

We are the leading electric motorcycle and powertrain brand.

The Powertrain Program Manager is responsible for the technical coordination and support of engineering development projects related to Powertrain Sales for our OE customers. The successful candidate owns following up on component, system and vehicle development day-to-day activities with engineering and other functional teams, having the top level project goals in sight at all times. This position will also be responsible for working closely with our customers to define requirements, set deliverables, and provide status throughout the project(s).

Key Responsibilities:
  • The Powertrain Program Manager must be able to prioritize activities and track the details as well as be in touch with the big picture objectives.
  • This position must be a fearless organizer who is ready to work with the highly skilled engineering hardware and software design teams, as well as every other functional area involved in Product Development, in order to identify and resolve potential risks to the schedule and/or to the quality of the product.
  • The Program Manager needs to have a strong understanding and mastery of Zero’s Product Development processes and systems used to track all corresponding activity, from part design and procurement, to system and vehicle level verification, to production validation and ramp-up.
  • Zero Motorcycles is looking for someone who is flexible and can respond quickly, energetically, and enthusiastically to changes.
  • Cross-functional communication skills and experience are essential.
  • The Program Manager will interact with all product engineering disciplines, as well as Purchasing, Quality, Production Engineering, Marketing & Sales, Customer Service, Operations, Industrial Design, and other resources inside and outside Zero.
  • The Program Manager will be expected to communicate frequently with our OE partners to define requirements, develop specifications, present solutions, and manage expectations on project deliverables.
Required Education/Experience:
  • BS ME/EE degree required
  • 4+ years of industry experience
  • 4+ years of project management experience
  • Program Management training, such as PMP certification, desirable but not required
  • Experience with series production and original equipment manufacturing of complex products for consumer purchase/consumption
  • Experience interfacing with cross-functional product development teams
  • Experience with full project lifecycle, including requirements, planning, reporting, and budget management
Skills and Attributes:
  • Excellent communication skills, both verbal and written, with the ability to facilitate meetings
  • Experienced in setting up project schedules and resource allocation structures
  • Ability to filter and distill relevant information for the right audience
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Understands and deals well with rapid development cycles; ability to remain flexible and calm in the face of ambiguity
  • Detailed knowledge of product development processes as well as a strong understanding of manufacturing processes.
  • Very organized with superior attention to detail
  • Excellent MS office skills including PowerPoint, Excel and MS Project
  • Must be willing to travel frequently (once a month) to support our customers around the world when required
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Production Engineering Electrical Engineer II

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Summary of Position:

Zero motorcycles is seeking an individual that can apply an EE skill set to diagnosing and documenting root cause and identifying solutions to electrical issues experienced during the production and testing of electric motorcycles, and the design of such test equipment. This individual will work within a team of Production Engineers, but will also liaise with Quality Engineering, Customer Service technicians, and Development Engineers. This individual will play a key role in ensuring that product that leaves the factory is released under the highest standards. This position will report to the Director of Production Engineering and will work out of our corporate offices in Scotts Valley, California.

Key Responsibilities:
  • Own the IT firmware and hardware systems that make up the MES (Manufacturing Execution System). This includes continuous maintenence and improvements to the MES. This also includes but is not limited to computers, scanners, VIN machine, test equipment, and DC torque tools.
  • Intimately understand all of the electrical systems and test equipment for all models of Zero Motorcycles and develop a diagnostic fault tree and trouble-shooting procedures for diagnosing issues.
  • Train Production personnel on how to diagnose and remedy issues with the motorcycles and to use the debug systems/test systems.
  • Build and maintain test systems such as debug cables, functional test units, manufacturing test units, and logging units.
  • Understand and be able to edit embedded code as well as functional tester code.
Required Education/Experience:
  • BS/MS in Electrical Engineering.
  • 2-5 Years of professional engineering experience in related field.
    • Software: LabView, C/C++, embedded C, Java, MATLAB, HTML.
    • Firmware: PIC, Arduino, LabView, FPGA.
    • Hardware: PCB design/layout and population.
  • Experience with embedded systems hardware and software.
  • Experience with analog and digital circuit design, power electronics is a plus.
  • Automotive power train systems or EV systems experience preferred.
  • GUI development.
Skills and Attributes:
  • Ability to work with multiple teams to quickly accomplish tasks
  • Excellent debugging skills a must
  • Problem solving and process oriented design test and document is essential
  • Excellent communication skills
  • Organized, superior attention to detail
  • Diligent, reliable and tenacious
Other Requirements:
  • Ability to travel

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

VP of Marketing

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Summary of Position:

Zero Motorcycles is currently looking for a Vice President of Marketing. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Chief Executive Officer.

The Vice President of Marketing will have full responsibility for all facets of global marketing for the Zero Motorcycles brand. This position will lead the organization in the development and evolution of the global brand positioning for Zero, focused on improving key brand and performance metrics and enabling increased brand awareness, brand affinity, pricing power and / or market share.

This individual will establish the strategic direction and tone for all brand communications and lead the various marketing functions and agencies towards a clear, sustainable brand message for all tiers of marketing. The VP of Marketing will ensure alignment between the Marketing function and other key stakeholders including Sales, Product Engineering, Powertrain and Aftersales.

The primary go-to-market channel for consumer sales is through a network of motorcycle and e-vehicle dealers and distributors worldwide. In addition, Zero has two strong B2B business segments: Fleet/Authority sales (police, security, military, etc) and Powertrain sales. Effective brand building and marketing for Zero will support all three of these critical revenue streams.

The Zero brand is a leading and innovative brand that will benefit from brand and marketing approaches which will leverage digital, social media, earned media (PR), events, and distribution outlets. This position will require hands-on brand and marketing leadership to drive awareness and growth within very efficient budgets.

Key Responsibilities:
  • Provide hands-on management of Zero’s marketing activities worldwide.
  • Develop the annual Go-To-Market (GTM) plan to align the product, marketing and sales functions around the key stories, promotions and communication plan for Zero for each season and calendar year.
  • Lead the brand and marketing strategies and their execution, and establish marketing platforms and strategic direction for the Zero brand to ensure long-term growth and profitability
  • Work closely with the business leaders (Sales, Product Engineering, Powertrain and Aftersales) and other key executive stakeholders to ensure that brand positioning and marketing activities are aligned with the overall business plan and objectives
  • Using a combination of qualitative and quantitative analysis, develop a robust consumer insights database and act as the knowledge expert internally for all consumer related insights and information.
  • Design and execute in-market experiments to further Zero’s understanding of marketing actions that can practicably drive volume.
  • Directly manage, lead and grow key members of the marketing team including the brand director, digital, events and key PR personnel
  • Develop, implement and manage aggressive lead generation programs to drive retail sales conversions to ensure all sales objectives by region are met or exceeded.
  • Drive brand awareness through efficient and innovative marketing actions with consumers, authorities, channel partners and industry influencers.
  • Lead the marketing communications strategy and execution including product positioning, earned media, experiential/event engagements, digital, in-store and social media activities
  • Manage all media agency relationships, their activities and budget. Manage the national and regional budgets for marketing communications and brand building.
  • Develop an annual budget in line with strategic objectives and deliver to it.
  • Develop and monitor the appropriate metrics and tools to ensure all objectives are met.
  • Represent Zero Motorcycles as appropriate in its relationships with customers, suppliers, competitors, government agencies, professional organizations and similar groups.
  • Drive marketing communications including branding, public relations, advertising, digital marketing and search, social-media, webinars, website design and content within budget to deliver on all brand objectives.
  • Drive new product launch activities: photo and video shoots, marketing materials and press kits, websites (localized for all countries we do business in), competitive analysis and sales support.
  • Act as a spokesperson for the company with press and analysts at industry events and PR engagements where necessary.
  • Develop and track metrics and success criteria for all marketing programs and activities to ensure all annual objectives are met
  • Work closely with the CTO and Sales VP to identify opportunities for growth and competitive differentiation through new models and/or derivative products and help build the business case to support.
  • Collaborate to ensure proposed products, apps and services we plan to develop are an optimal fit for the needs of our key consumer groups and segments.
  • Contribute as an executive to the development of the Long Range Plan (LRP) for future development and growth of the business. Engage the Zero Board of Directors on the brand and marketing elements of the plan.
Qualifications:
  • Bachelor’s degree in relevant field, MBA desired, or equivalent
  • 10+ years of demonstrated success in high-growth environments as a Marketing leader.
  • Proven track record in defining innovative and winning go-to-market strategies.
  • Understanding of the channel of business, including partner economics, is preferred.
  • Experience with innovative digital and experiential marketing programs appropriate for a current high engagement brand
  • Exceptional track record of developing and implementing successful brand and marketing strategies.
  • Ability to work collaboratively with colleagues and pitch in where necessary
  • Ability to motivate teams and hold them accountable along with a proven ability to multi-task and react positively to time critical situations.
  • Extremely effective written and verbal skills, including public speaking and presence in front of an audience.
  • Proven ability to create a great working environment for the team. This is especially critical as some members of the Zero team are remote.
  • Proven acumen with key brand performance metrics and ability to link marketing metrics with market share performance
  • Experience in effectively managing marketing budgets and resources to maximize results.
  • Significant experience working with and managing agency partners
  • Must be creative in gaining market awareness and customer engagement using low cost-high return marketing programs.
Competencies:
  • Strategic and conceptual thinking – ability to craft and define strategic brand direction, linking appropriate brand metrics with price positioning and market share objectives
  • Analytical mindset – ability to define performance metrics that drive the business, and establish appropriate measurement tools and targets
  • Communication skills – strong written, presentation and interpersonal skills
  • Leadership and team building – ability to build and lead a strong team, with a customer-service mindset to key stakeholders
  • Computer savvy – skilled in the use of software necessary to complete job function
  • Consensus building and Integration – joining people, processes or systems
  • Influencing and negotiation skills
  • Problem solver and self-motivated
  • Leadership skills – ability to present and convince executive leadership to take action on key decisions impacting Marketing activities and the Zero brand
  • A passion for automotive/motorcycle industry, innovation and the role EV technology can play in its transformation is a must.
  • Should be a licensed motorcycle rider or be willing to become one.
Work Flexibility:
  • Position requires domestic and international travel, and ability to quickly adjust work schedules with the possibility of extended work hours when high-priority deliverables are needed
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

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Ne nous appelez pas pour des offres d'emploi. Envoyez votre CV par courrier électronique à hr@zeromotorcycles.com