Positions Available in the United States

Buyer/Planner III

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Summary of Position:

The Buyer/Planner compiles information and records to prepare purchase orders for procurement of material, goods or services to support manufacturing, engineering and other departments as needed. Plans and prepares material plans to communicate to suppliers. This position will be viewed as senior level among peers, and will need to lead by example and offer coaching to peers when needed. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Master Planner.

Key Responsibilities:
  • Prepares purchase orders, solicit bid proposals, and review requisitions for goods and services
  • Submits purchase orders, solicits acknowledgement and promise dates, and ensures delivery of goods to support production
  • Reviews current production requirements (ongoing) and steers suppliers to meet these needs. Material may need to be pushed, pulled, canceled or new purchase orders placed. Manages purchase orders from beginning to end.
  • Communicates non-conforming material reports to suppliers as needed, and steers material review team to appropriate disposition
  • Resolves receiving issues, payment issues, variances, engineering changes, and quality issues
  • Builds rapport with suppliers, communicates open purchase order reports, and planned order forecasts
  • Makes logistic arrangements to get material on site as needed, ocean freight, air shipments, domestic freight, etc.
  • Develops, tracks and reports on relevant purchasing metrics
  • Other related duties
Required Education/Experience:
  • Bachelor’s degree in a related field, or 5+ years’ procurement experience
  • Excellent communications skills, both verbal and written are required. Majority of communication will be written via email to suppliers.
Preferred:
  • Procurement experience in the automotive industry
  • Experience working with off-shore suppliers, primarily China and Taiwan
  • Prior working knowledge of Intuitive ERP
  • APICS certification
Skills and Attributes:
  • Must have crisp, clear written communication skills.
  • Must have a thorough understanding of material planning and the critical thinking skills to make decisions based on this understanding
  • Proficiency with Microsoft Office applications-Word, Excel, Access, Power Point; Microsoft Outlook, Internet software and knowledge of inventory software
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Customer Service - Mechanical Engineer

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Summary of Position:

Zero Motorcycles is currently seeking a Customer Service - Mechanical Engineer. This position will support partners (including dealers and distributors) by responding to inquiries and technical requests about the mechanical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for mechanical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing pictures, discussing failures with partners and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to the product development or manufacturing operations teams to expedite their resolution.

On a weekly basis, you will analyze mechanical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten mechanical issues list to be reviewed with the product development team.

Because our motorcycles are electric vehicles, you are expected to achieve a basic proficiency in debugging electrical issues to support those needs as they arise. This position is full time and will be working at our Scotts Valley, California headquarters and report to the Director of Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and trouble shooting sessions via phone or LogMeIn (as appropriate)
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve service tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Review parts manuals to ensure correctness and create service parts as needed through our electronic change notification process
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Mechanical Engineering
  • Experience with the mechanical aspects of of motorcycles, automobiles or electric vehicles
  • Must be able to demonstrate proficiency with a computer including connecting external devices retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
  • The ideal candidate will be fluent in Spanish and able to support our efforts in Spanish speaking countries
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider (or plan to become licensed)
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

ECN Coordinator

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Summary of Position:

The ECN Coordinator will take released engineering change notices from Agile and implement them into our ERP system & across the company pursuant to each implementation plan. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Master Planner.

Key Responsibilities:
  • Implements released ECNs into our ERP system
  • Overseeing ECN implementation plans to completion by working with purchasing, quality, engineering, & materials as needed
  • Provide VIN traceability for implemented ECN’s
  • Ensure ERP database is maintained and accurate
  • Audits bill of material data for accuracy against our PLM system (Agile)
  • Additional duties such as inventory projects, report writing and overall support to purchasing & materials
Desired:
  • Explores ERP’s capabilities with lot tracking, ECO workbench, effectivity dates
  • Explores system upgrades to improve VIN tracking system around ECNs & Deviations
  • Explores refinements to ECN process, improve clarity of ECNs in process, total cost of completed ECNs, reporting on ECN metrics
Required Education/Experience:
  • 5 plus years in manufacturing/engineering environment (preferably automotive)
  • 2 plus years using Intuitive ERP, or other ERP systems
  • Fluent with bills of material structures and engineering change controls
  • Proficient with Microsoft Excel
Skills and Attributes:
  • Loves to identify problems and solutions, self-disciplined, strives to close projects & activities
  • Maintains holistic view of Corporate Systems
  • Ability to communicate effectively between operations and engineering departments
  • Proficient in Microsoft Excel (vlookup, concatenate, strings, text to columns)
  • Able to use critical thinking skills in a variety of situations and understands impact of decisions
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs
Other Requirements:
  • Prior experience with SQL a plus
  • Prior experience with Agile PLM a plus
  • Background or experience with motorcycles is a plus
  • Licensed motorcycle rider is a plus

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Engineering – Senior Embedded Software Engineer

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Summary of Position:

Zero Motorcycles is a designer and manufacturer of electric motorcycles for the consumer and fleet markets. Headquartered in Scotts Valley, California, we design and build our product onsite and have been doing so since 2006. We are looking for an individual that has a very deep understanding of embedded electrical systems design. This individual will work within a team of electrical engineers to design cutting edge electric motorcycles and all the systems that make these vehicles perform safely, predictably, and excitingly. This individual will play a key role in defining the motorcycles systems, user interfaces, safety interlocks, and performance characteristics. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director of Electrical Engineering.

Key Responsibilities:
  • Define high level system architecture for systems on the motorcycle such as battery monitoring system, all sensor inputs, motor controller and high current busses, and gauges/rider interface
  • Design, develop, code, test and debug systems software for bike systems and functional test systems
  • Analyze and enhance efficiency, stability and scalability of system resources
  • Integrate and validate new product designs
  • Interface with hardware design and development
  • Support software QA and optimize I/O performance
  • Conduct peer reviews of designs, features, and marketing/engineering specifications
  • Work with component vendors to qualify parts to meet the needs of the system architecture
  • Assist with building a test infrastructure to get full test coverage of all features
  • Ensure these motorcycle systems meet requirements, release them for production and commercial deployment
  • Ensure projects are handed off to production for on time, fully qualified, quality manufacture on production schedule
  • Provide post production support
  • Mentor other Jr and mid-level engineers
Required Education/Experience:
  • Required minimum of BS degree (MS preferred) in Computer Science, Electrical Engineering or similar area
  • Minimum of 6-10 Years of professional engineering experience in related field
  • Extensive experience with embedded systems software and hardware
  • Extensive experience developing in C and C++ environments
  • Experience with wireless communication principles and protocols: 3GPP, 802.11 or Bluetooth
  • Experience with analog and digital circuit design; power electronics is a plus
  • Experience with automotive power train systems or EV systems preferred
Skills and Attributes:
  • Strong embedded programming expertise in C or C++ programming
  • Experience in hands-on development and troubleshooting on embedded targets
  • Proven experience in embedded systems design with multitasking real-time operating systems
  • Familiarity with software configuration management tools, defect tracking tools, and peer review
  • Excellent knowledge of OS coding techniques, IP protocols, interfaces and hardware subsystems
  • Problem solving and process oriented design test and document is essential
  • Proficiency debugging embedded software systems. Familiarity with UARTs JTAG, and oscilloscopes
  • Strong documentation and writing skills with attention to detail
  • Experience with SEI CMMI policies and procedures is a plus
  • Excellent communication skills
  • Adequate knowledge of reading schematics and data sheets for components
  • Ability to evaluate technologies and their fit to design specifications
  • Diligent, reliable and tenacious
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs
Other Requirements:
  • Ability to travel as required (~10%) either domestically or internationally.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Marketing Communications Manager

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Summary of Position:

Zero Motorcycles is currently looking for a Marketing Communications Manager. The Marketing Communications Manager will be responsible for driving Zero’s global communications via exceptional copy writing, generating compelling content and driving brand awareness. The successful candidate will develop and execute innovative programs that pull customers and dealers closer to the brand. This includes engaging customers online via advertising, social media and forums. They will have program management skills and the capacity to understand the interconnectedness of the customer’s experience with the brand at every junction. As the hub of corporate communications, they will be responsible for ensuring brand messages are effectively conveyed in multiple languages and across a growing number of countries.

The scope of the role requires phenomenal problem solving abilities, ability to provide graphic design direction and the desire to take on new challenges. This position is full time and will be working at our Scotts Valley, California headquarters and report to the Director of Global Marketing.

Key Responsibilities:
  • Write exceptional copy for Zero’s websites, emails, press releases, promotions, brochures and marketing collateral
  • Develop and manage programs to engage customers and pull them closer to the brand
  • Foster vibrant and engaged online communities using social media
  • Ensure consistent style, tone and format across all corporate communications
  • Oversee the development of new advertising and marketing campaigns
  • Reach out to customers and media to develop interesting content and stories
  • Work with the web team to craft impactful new sections of the website
  • Provide design direction to graphic design and digital marketing teams
  • Develop and enforce the brand guidelines alongside the design team
  • Assist the Sales and Aftersales departments in crafting their outbound materials
  • Support and, when possible, manage translation and localization efforts
Required Education/Experience:
  • Minimum of 3 years of experience in marketing communications and copy writing functions
  • Experience with motorcycles and M1 license a positive
  • Experience with electric vehicles a positive
Skills and Attributes:
  • Excellent written and verbal communications skills
  • Track record of effectiveness in marketing
  • Creative thinker that brings original ideas to life
  • Knowledge of industry best practices
  • Ability to provide concise direction to design team
  • Ability to structure programs and guide projects
  • Close attention to detail
  • Excellent interpersonal and communication skills
  • Ability to communicate rationale and build consensus
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Occasional domestic and international travel may be required.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Master Production Scheduler

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Summary of Position:

The Master Production Scheduler will focus on production scheduling using the ERP system and Microsoft excel. The Master Production Scheduler will also work with the production team and materials group on scheduling, resource management and inventory. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Planning & Purchasing Manager.

Key Responsibilities:
  • Plans, schedules, and coordinates production to manufacturing based on material and capacity availability
  • Work closely with operations focusing on production productivity issues and ensure smooth flow from raw material to finished goods
  • Develop and report key metrics as required like Production Attainment % and On-Time Delivery
  • Actively monitor impact to material availability and production schedule from customer demand above the production plan
  • Reviews material supply and demand to determine push/pull actions that appropriately impact manufacturing MPS and supply MRP
Desired:
  • APICS certification
  • Use knowledge and experience of process flow to provide a useful resource to Materials on ERP and business system issues
  • Analyze and report on Risks in schedules and suggest mitigation options
  • Knowledge of Theory of Constraints a plus
  • Experience applying Lean concepts and Six Sigma is desirable
Required Education/Experience:
  • 5 plus years in manufacturing/engineering environment (preferably automotive)
  • 2 plus years using Intuitive ERP, or other ERP systems
  • Bachelor’s degree in business or math/science
  • Production background including experience of planning machining, fabrication and assembly processes
Skills and Attributes:
  • Must be able to read drawings and understand Bills of Material
  • Experience in the use of ERP systems for the production planning process
  • Ability to communicate effectively between operations departments (sales ops, manufacturing, purchasing, and materials)
  • Proficient in Microsoft Excel (reporting and analysis)
  • Strong analytical skills are essential
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs
Other Requirements:
  • Prior experience with Agile PLM a plus
  • Background or experience with motorcycles is a plus
  • Licensed motorcycle rider is a plus

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Mechanical Engineer III

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Summary of Position:

Zero Motorcycles is currently looking for a Mechanical Engineer III. This position owns the design and development of assigned motorcycle components and systems, ensuring Zero Motorcycles has best-in-class mechanical design practices for its products, in order to achieve company objectives. Furthermore, this position has the responsibility to assist in the optimization of systems and processes used in the design function and effectively communicate Engineering content to other company functions. This position is full time and will be working at our Scotts Valley, California headquarters and report to the Director of Mechanical Engineering.

Key Responsibilities:
  • Identifies unique opportunities for Zero Motorcycles to develop, protect, build and maintain competitive advantage.
  • Uses appropriate mechanical design strategies in the creation of assigned motorcycle components.
  • Schedules and leads design reviews at strategic points of a product’s development.
  • Develops in-house mechanical design excellence within the functional group.
  • Creates component or system-level timelines, tracks and reports on progress vs. established timeline.
  • Accountable for holding due-dates, understands inter-dependencies between engineering development timelines and downstream stakeholders.
  • Maintains parts’ database through generation of assigned part numbers and descriptions.
  • Owns full documentation and revision control of assigned parts, including associated engineering drawings and other documents:
    • Generates and tracks to implementation Engineering Change Orders (ECOs).
  • Generates and maintains revisions of Bills of Materials (BOMs).
  • Prepares documents to support regulatory submissions, manufacturing and sales.
  • Reviews and approves assembly and service processes associated with assigned parts .
  • Responds to manufacturing or field issues on assigned parts.
Required Education/Experience:
  • Bachelor’s degree in Mechanical Engineering
  • Minimum of 5 years of relevant engineering experience w/advanced working knowledge of:
    • SolidWorks (advanced surfacing experience a plus) – models and drawings
    • Broad spectrum of strength in material application and specification
    • Strong understanding of manufacturing processes; forging, casting, machining, injection molding, weldments, sheet metal fabrication, painting and other surface treatments
    • Mechanical Engineering analysis and simulation techniques
    • GD&T and tolerance stack analysis
  • Experience with Bills of Materials, Engineering Change Orders, Document Support
Preferred Experience:
  • Automotive or motorcycle industry experience
  • Electrical Engineering experience
  • Finite Element Analysis
  • Computational Fluid Dynamics
  • Injection Molded Plastics/Plastic Enclosure design
  • Automotive regulatory experience
  • Electrical component packaging
  • Development and integration of innovative technical concepts up to and including patentable innovations
Skills and Attributes:
  • Solid sense of ownership
  • Excellent follow-through and documentation of work
  • Multi-tasking ability; scheduling, time and project management skills
  • Excellent written and verbal communication skills
  • Organized, superior attention to detail
  • Diligent, reliable and tenacious
  • Hands-on mechanical aptitude
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.
Other Requirements:
  • Licensed motorcycle rider a plus
  • Occasional domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Product Development Project Coordinator

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Summary of Position:

Zero Motorcycles is currently seeking a Product Development Project Coordinator within our Engineering team. This position is responsible for the technical coordination and support of engineering development projects. The successful candidate owns following up on component, system and vehicle development day-to-day activities with engineering and other functional teams, having the top level project goals in sight at all times. As a Program Coordinator within the Product Development organization, this position coordinates the development process for our cross-functional product development teams. This position is full time and will be working at our Scotts Valley, California headquarters and report to the VP of Product Development.

Key Responsibilities:

The Product Development Project Coordinator must be able to prioritize activities and track the details as well as be in touch with the big picture objectives. This position must be a fearless organizer who is ready to work with the highly skilled engineering hardware and software design teams, as well as every other functional area involved in Product Development, in order to identify and resolve potential risks to the schedule and/or to the quality of the product. The Project Coordinator needs to have a strong understanding and mastery of Zero’s Product Development processes and systems used to track all corresponding activity, from part design and procurement, to system and vehicle level verification, to production validation and ramp-up.

Zero Motorcycles is looking for someone who is flexible and can respond quickly, energetically, and enthusiastically to changes. Cross-functional communication skills and experience are essential. The Project Coordinator will interact with all product engineering disciplines, as well as Purchasing, Quality, Production Engineering, Marketing & Sales, Customer Service, Operations, Industrial Design, and other resources inside and outside Zero.

Required Education/Experience:
  • BS ME/EE degree required
  • 2-4+ years of industry experience
  • 2-4+ years of project management experience
  • Program Management training, such as PMP certification, desirable but not required
  • Experience with series production and original equipment manufacturing of complex products for consumer purchase/consumption
  • Experience interfacing with cross-functional product development teams
  • Experience with full project lifecycle, including requirements, planning, reporting, and budget management
Skills and Attributes:
  • Excellent communication skills, both verbal and written, with the ability to facilitate meetings
  • Experienced in setting up project schedules and resource allocation structures
  • Ability to filter and distill relevant information for the right audience
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Understands and deals well with rapid development cycles; ability to remain flexible and calm in the face of ambiguity
  • Detailed knowledge of product development processes as well as a strong understanding of manufacturing processes.
  • Very organized with superior attention to detail
  • Excellent MS office skills including PowerPoint, Excel and MS Project
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Quality Control Technician

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Summary of Position:

Insuring quality at Incoming, and managing Material Review Board (MRB). Inspect at Incoming Inspection to insure supplier quality, and manage Material Review Board (MRB). The candidate will have strong interpersonal and communication skills and be able to lead effective weekly MRB meetings. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the VP of Quality.

Key Responsibilities:
  • Inspector
    • Experience inspecting with microscopes
    • Inspecting First Article Samples
    • Experience with micrometers and calipers
    • Writing Inspection and First Article reports
    • Able to interpret drawings for inspection
  • Material Review Board
    • Responsible for collecting discrepant material from production floor on daily basis
    • Confirming discrepant material is out of spec
    • Writing Non Conformance Reports (NCRs)
    • Leading MRB meetings 2x / weeks
    • Managing material after disposition
    • Managing Damaged In House material
    • Writing Scrap reports
    • Working with engineering on acceptance criterion
    • Tracking MRB value and reporting
    • Turning MRB material minimum weekly
Required Education/Experience:
  • Associates or B.S. (preferred)
Skills and Attributes:
  • 4+ years’ experience in fast paced, high volume manufacturing environment
  • Ability to meet deadlines and be accountable for quality/quantity
  • Able to manage multiple tasks with competing priorities, establish and achieve goals
  • Excellent interpersonal and communication skills
  • Able to work a flexible schedule, including weekday and weekend overtime
  • Good computer skills, especially with Microsoft Office
  • Detail oriented with strong record-keeping and organizational skills
Other Requirements:
  • M1 (motorcycle license) preferred
  • Other assigned tasks as needed
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Styled Surface Designer

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Summary of Position:

The primary function of the Styled Surface Designer is to own the implementation, refinement and delivery of Class-A CAD files for ID-Driven content. Secondarily, the Styled Surface Designer will manage departmental CAD tools, skill and workflows. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director of Industrial Desgin.

Key Responsibilities:
  • Serves as the primary translator of sketches and reference files into Class-A surface CAD for design visualization and industrialization
  • Collaborates with the Design Engineers to ensure ID deliverables satisfy all project requirements including, but not limited to aesthetics, industrial process requirements, neighboring system clearances, fastening features, and FEA/CFD analysis
  • Manages departmental CAD document control
  • Maintains personal and departmental CAD competence through formal and ad-hoc training
  • Champions departmental CAD efficiency by tracking available software and integrating an appropriate suite of tools into the workflow
  • Manages the procurement and maintenance of departmental CAD tools
  • Supports the Director of Industrial Design in a perpetual quest for improvement of the product and the quality of deliverables
Required Education/Experience:
  • B.S. in Industrial Design or equivalent
  • 6+ years of consumer product design experience
  • 3+ years of styled surface development
  • Strong Alias experience
  • Familiarity with a parametric CAD system
  • Mechanical interest/aptitude
Skills and Attributes:
  • Direct experience in vehicle design- especially power sports
  • Solidworks experience
  • Skill in Photoshop/Illustrator
  • Skill in digital rendering; i.e. Keyshot
  • Interest/participation in the motorcycle world
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and collaborate with colleagues as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs
Other Requirements:
  • M1 certification or enrollment in MSF class

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Positions Available in Europe

Customer Service, Electrical Engineer
Alkmaar, Netherlands

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Summary of Position:

Zero Motorcycles is currently looking for a Customer Service - Electrical Engineer. The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to the product development or manufacturing operations teams to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be used to deliver a weekly top ten electrical issues list to be reviewed with the product development team. This position will be working at our Alkmaar, Netherlands location and will report to the Director of Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email.
  • Conduct remote technical support and troubleshooting sessions via LogMeIn.
  • Record details of interactions with partners in our Salesforce CRM system.
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are resolved in a timely manner.
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams.
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team.
  • Participate in on-going product training to improve overall technical skill.
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Other Requirements:
  • Licensed motorcycle rider
  • On occasion, domestic or international travel may be required
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Become a Dealer

For more information on becoming a Zero Motorcycles Dealer please click here.

Please do not call us regarding employment. Email your resume and qualifications to hr@zeromotorcycles.com