Positions Available in the United States

Summary of Position:

The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to senior support engineers or service management team members to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten electrical issues list to be reviewed with the product development, manufacturing operations and quality teams. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and troubleshooting sessions via LogMeIn
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider preferred
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

We are the leading electric motorcycle and powertrain brand.

The Powertrain Program Manager is responsible for the technical coordination and support of engineering development projects related to Powertrain Sales for our OE customers. The successful candidate owns following up on component, system and vehicle development day-to-day activities with engineering and other functional teams, having the top level project goals in sight at all times. This position will also be responsible for working closely with our customers to define requirements, set deliverables, and provide status throughout the project(s).

Key Responsibilities:
  • The Powertrain Program Manager must be able to prioritize activities and track the details as well as be in touch with the big picture objectives.
  • This position must be a fearless organizer who is ready to work with the highly skilled engineering hardware and software design teams, as well as every other functional area involved in Product Development, in order to identify and resolve potential risks to the schedule and/or to the quality of the product.
  • The Program Manager needs to have a strong understanding and mastery of Zero’s Product Development processes and systems used to track all corresponding activity, from part design and procurement, to system and vehicle level verification, to production validation and ramp-up.
  • Zero Motorcycles is looking for someone who is flexible and can respond quickly, energetically, and enthusiastically to changes.
  • Cross-functional communication skills and experience are essential.
  • The Program Manager will interact with all product engineering disciplines, as well as Purchasing, Quality, Production Engineering, Marketing & Sales, Customer Service, Operations, Industrial Design, and other resources inside and outside Zero.
  • The Program Manager will be expected to communicate frequently with our OE partners to define requirements, develop specifications, present solutions, and manage expectations on project deliverables.
Required Education/Experience:
  • BS ME/EE degree required
  • 4+ years of industry experience
  • 4+ years of project management experience
  • Program Management training, such as PMP certification, desirable but not required
  • Experience with series production and original equipment manufacturing of complex products for consumer purchase/consumption
  • Experience interfacing with cross-functional product development teams
  • Experience with full project lifecycle, including requirements, planning, reporting, and budget management
Skills and Attributes:
  • Excellent communication skills, both verbal and written, with the ability to facilitate meetings
  • Experienced in setting up project schedules and resource allocation structures
  • Ability to filter and distill relevant information for the right audience
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities
  • Understands and deals well with rapid development cycles; ability to remain flexible and calm in the face of ambiguity
  • Detailed knowledge of product development processes as well as a strong understanding of manufacturing processes.
  • Very organized with superior attention to detail
  • Excellent MS office skills including PowerPoint, Excel and MS Project
  • Must be willing to travel frequently (once a month) to support our customers around the world when required
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

The Quality Assurance Diagnostic and Repair Technician will provide QA oversight regarding the diagnosis and repair all Batteries that do not meet manufacturing specifications. This position will work closely with production operators, Quality Department, Production Engineering and Design Engineering to determine root cause of failures.

Key Responsibilities:

As part of the Quality Assurance (QA) team, the QA Diagnostic and Repair Technician will

  • Provide QA oversight to the rework of batteries in the Battery Hospital (BHSP) that have failed to meet manufacturing specifications. Specifically, assist and mentor the Battery Hospital Technician in executing his / her responsibilities listed below:
    • Use the company ERP/MRP system account for batteries that are located in the BHSP
    • Using expertise, sound judgement, and safe practices, disassemble the batteries as required diagnose faults with the batteries that might cause them to fail to meet manufacturing specifications.
    • Report findings to the Battery Team lead and Production Supervisor, Quality Department, Design Engineering, and Production Engineering.
    • Repair batteries and reassemble them in accordance with engineering direction and the Manufacturing Procedures.
    • Return batteries to the proper place in inventory or the workflow.
  • Build electrical and electronic testing equipment and conduct testing (typically for BMSs, chargers, batteries, MBBs, and controllers) under the direction of the QA Electrical Engineering (QAEE) staff.
  • Working with QA Electrical Engineering (QAEE), Production Engineering (PE), and Design Electrical Engineering (DEE), identify root causes for failures and potential solutions.
  • Train technicians in Production and Customer Service to repair batteries and diagnose BMSs, controllers, and MBBs, and as a part of determining root cause of battery failure.
  • Supervise and maintain the Category 1 and Category 2 Hazardous Materials Containers according to 5S + 1 standards per ZMC Document 88-090004, Battery Disposal, Handling, and Storage.
  • Arrange for the timely shipping of defective batteries for disposal per ZMC Document 88-090004, Battery Disposal, Handling, and Storage.
  • Schedule and chair meetings of the ZMC Battery Safety Committee.
    • Schedule meetings to occur in the second week of each calendar month
    • Publish an agenda for each meeting
    • Record and publish minutes for the meeting or arrange for someone else to do so.
    • Invite representatives from:
      • Design Electrical Engineering
      • Quality Electrical Engineering
      • Production Engineering
      • Logistics
      • Production Battery Shop
    • At least one of the following senior leaders must attend each meeting to have a quorum
      • VP of Operations
      • VP of Product Development
      • Director of Electrical Engineering
      • Director of Production Engineering
      • Director of Logistics
  • Oversee the monitoring of battery SOC and SOH for batteries in storage. Ensure that these checks are conducted in April and October of each year, that results are recorded, and appropriate follow up actions taken.
Required Education/Experience:
  • GED or High School Diploma.
  • Post-secondary technical education – electronics is preferred.
  • 3 years’ experience in a manufacturing environment
  • Familiarity with UN/Hazmat requirements (LION Shipping Certification)
  • Use of a DMM, PPE and solid experience with moving VERY heavy objects within OSHA regulations.
Skills and Attributes:
  • Goal-driven, confident self-starter
  • Ability to operate effectively, in a team-oriented culture.
  • Comfortable working in a fast-paced environment.
  • Ability to accurately maintain records in an ERP system
  • A passion and talent for problem solving is a must.
  • Proficient with Electrical Diagnostic tools (multi-meter, etc.)
  • Proficiency in the use of the QC test equipment and Zero software suite/Terra Term
  • Strong wiring diagnostic skills along with the ability to read ZMC wiring diagrams
Physical and Sensory Requirements:
  • Candidate must be able to sit or stand for 2 hours at a time to perform duties, and to move around and make inquiries from other staff and management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • M1 (motorcycle license) beneficial, not required
  • Other duties as assigned.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

Zero Motorcycles is looking for a Supply Chain Analyst to join our Procurement team. The successful candidate will interact with new and existing suppliers globally to help our Zero team create a stronger supply chain by developing clear reporting tools and improved communication methods. This position will report to the Strategic Sourcing Manager at the corporate office in Scotts Valley, CA.

Key Responsibilities:
  • Continuously improve supplier performance by designing, implementing and optimizing new strategic sourcing tools, specifically to support better supplier reporting and collaboration with suppliers for stronger accountability.
  • Developing and implementing a new supplier on-boarding process.
  • Lead quarterly Supplier Business Reviews/Scorecard process.
  • Assist with the transition of components from Developmental Purchasing to Operations Purchasing.
  • Interface and communicate with engineering team, management and stakeholders to provide support with respect to Strategic Sourcing/Procurement processes and policies.
  • Act as a problem solver with the supplier regardless of the nature of the issue. Will be the first level of escalation for unresolved issues.
  • Assist in RFX administration throughout the strategic sourcing process such as confirming supplier contact information, collecting non-disclosure agreements & facilitating execution.
  • Collaborate with internal customers to identify and proactively focus on major spend initiatives or opportunities to drive optimal value to the organization. Ensure that activity within the purchasing team aligns with the Zero Product Development Methodology.
  • Assist the Strategic Sourcing Manager and Purchasing Manager to grow strategic supplier relationships. Develop a strategic management roadmap taking into account the forecasted business plan and product roadmap.
  • Work with existing suppliers to improve their manufacturing processes to meet the specified capacity and quality requirements.
Required Education/Experience:
  • 6+ years’ experience in purchasing or commodity related background.
  • 4+ years’ experience in managing multiple commodity areas procuring goods/services required.
Skills and Attributes:
  • Strong knowledge of strategic sourcing process flows preferred.
  • The ability to design and implement business processes and related metrics.
  • Advanced computer skills (Microsoft Excel, Word, PowerPoint), experience automating/establishing relational databases within an ERP system or equivalent in collaboration with IT, as well a passion for reporting.
  • Ability to multi-task various projects and achieve timely results by effectively and efficiently prioritizing tasks and projects.
  • Team player with ability to work with influencing and networking skills in cross functional teams.
  • Transparent, open & comfortable with showing/ sharing work in detail.
Preferred Qualifications:
  • BA/BS degree in business, supply chain management, engineering or other related field.
  • Knowledge and work experience in Quality and/or other technical field.
  • Expertise in contracts, terms and negotiation.
  • Expertise in Project Management, Category Management and Strategic Sourcing.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Must be willing to travel both domestically and internationally to visit local and global suppliers.
  • Other duties as assigned.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Positions Available in Europe

Summary of Position:

The Logistics & Parts Officer is responsible for all activities related to processing of our Parts & Accessory Orders. In this position you monitor the stock levels to control the inventory. For any Parts related questions from our Dealer- and Distributor network you are the first-tier contact. You will also be booking and coordinating the shipment activities. This includes the preparation and validation of shipping documents and coordinating the third-party logistics. You are proactive and strongly service oriented. The Logistics & Parts Officer is a fulltime position and you will be based in Noord-Scharwoude, The Netherlands. You will report directly to the Logistics & After Sales Manager EMEA.

Key Responsibilities:
  • Answers all incoming Logistics & Parts related calls and inquiries in a pleasant, professional, courteous and timely fashion to maintain customer satisfaction.
  • Processes and monitors Parts & Accessory orders in our ERP system.
  • Follows-up and coordinates with freight forwarders and third-party logistics to ensure that Parts are shipped in a timely manner.
  • Prepare and validate shipping documents, including Dangerous Goods shipments according the IATA, IMO, and ADR regulations.
  • Coordinates and manages shipments of Company Owned Vehicles. All fleet vehicles from Marketing, Sales, and Customer Service departments included.
  • Organize logistic activities related to service campaigns and recalls.
  • Maintains contact with recyclers and unrolls new structures for EOL Batteries.
  • Coordinate and monitor goods-movements and maintaining inventory stock levels with global After Sales and Logistic departments to ensure Parts & Accessory availability.
  • Communicate, coordinate and cross train with the Customer Service department and Dealer network to ensure timely supply of Warranty replacement parts.
  • Proactively communicate Parts & Accessory inquiries to ensure that Customer and Dealer satisfaction is maintained.
  • Keep track of returned parts and warranty replacement parts. Make sure that the Return Material Authorization is
  • Participates in on-going product / procedure training.
Skills and Attributes:
  • Candidate must be proficient in Microsoft Office, specifically Excel.
  • Knowledge of relevant applications ERP and Salesforce is preferred.
  • Knowledge of shipper applications and web-based track & tracing.
  • Organized, superior attention to detail and accuracy. Proficient administrative skills and multitasker.
  • Strong communication skills. Verbal and written English is a must.
  • Verbal German or Spanish is preferred.
  • Problem analysis and problem-solving.
  • Data collection and processing.
  • Stress tolerance.
  • A wide degree of creativity and latitude is expected. Able to find suitable shipping methods in compliance with the European regulations.
  • Be an active coordinator of fleet shipment. Periodically informs the different department about the status of their vehicles.
Required Education/Experience:
  • You have at least an MBO+ degree in related area and- or you can demonstrate at least 2 Years working experience in similar positions. International experience in bilingual Automotive, OEM or equivalent is preferred. IATA, IMO, or ADR certificates also preferred.

To apply send in your resume and qualifications to: hr.eu@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

The Marketing Manager EMEA is responsible for working with the corporate office in the US to create the appropriate marketing strategy for the EU region and implementing all aspects of Zero Motorcycles (ZMC) corporate marketing and communications strategy in the European-, Middle East- and African area. This includes localization of all collateral, digital platforms, advertising campaigns, sales promotions, dealer POP, demo events, targeted email campaigns and all other aspects of implementing Zero Motorcycles corporate marketing strategy in EMEA. A successful candidate will have exceptional communication as well as program management skills and the capacity to understand the interconnectedness of the customer’s experience with the brand at every junction. This position will collaborate heavily with Zero’s corporate marketing team to make sure that all marketing activities meet Zero Motorcycles brand and corporate guidelines, and follow all corporate systems and processes. The scope of the role requires phenomenal problem solving abilities and the desire to take on new challenges with the end goal of helping create a more vibrant and unified brand as measured by continued growth in Zero Motorcycles’ brand awareness and lead generation.

Key Responsibilities:
  • Strategy
    • Responsible for implementing strategy to ensure that marketing hits key performance targets.
    • Manage rollout of European product launches/ product management including adapting product positioning by market, market development, developing consumer facing marketing materials and related events.
    • Set and manage EU social media strategy. Create content for targeted markets. Reach out to customers, media and staff to develop interesting content that generates more interest around the brand.
    • Develop and enforce the brand guidelines alongside the design team.
    • Implement the Global marketing structure and tailor it to the European- and MEA markets;
    • Develop and manage the regional marketing budget(s);
    • Ensure compliance with European privacy laws;
  • PR and Communication
    • Manage European PR strategy, execution and agencies.
    • Manage all press communications including drafting European targeted press and corporate news releases, interact with journalists and editors, respond to press contacts, help manage the press database, set-up test ride evaluations of Zero products, collate press tests and feedback for product development purposes.
    • Localization of all content and messaging of Zero Motorcycles corporate positioning and communication campaigns.
    • Write/manage copy for newsletters, email campaigns, websites, brochures and other customer facing material as required to help foster a more vibrant customer community.
    • Ensure exceptional messaging across all corporate communications and enforce format/style consistency.
    • Develop and/or write new sections of the corporate website.
    • Coordinate local photo- and video shoots if necessary.
  • Advertising and Events
    • Defining advertising / marketing segments
    • Oversee the development of innovative advertising and marketing campaigns to drive more floor traffic to dealer showrooms. Work with corporate digital marketing team to develop PPC campaigns, meta-tags and key words relevant to target markets.
    • Interact with the sales teams to develop all components necessary to ensure that demo event promotions are communicated effectively from start to finish
Required Education/Experience:
  • Minimum of 5 years of experience in marketing communications
  • International marketing experience;
  • Digital marketing experience including website and social media leadership experience
  • Experience in the automotive and/or motorcycle industry and dealer networks is a strong asset;
  • Experience with working with different cultures and countries.
  • Copy writing experience is a plus;
  • The right candidate has at least a university or HBO+ level education in marketing/communication.
Skills and Attributes:
  • Excellent English and copy writing skills;
  • Multilingual in German and/or French;
  • strong attention to detail;
  • Excellent interpersonal and communication skills;
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment;
  • Flexible and getting things done mentality;
  • Ability to manage internal and external parties and to communicate in and with different time zones;
  • Experience in managing a (small) marketing team.
Other Requirements:
  • Occasional domestic and international travel may be required.
  • Motorcycle and car license required (B +A2).

To apply send in your resume and qualifications to: hr.eu@zeromotorcycles.com. Please no phone calls or drop-ins.

Become a Dealer

For more information on becoming a Zero Motorcycles Dealer please click here.

Please do not call us regarding employment. Email your resume and qualifications to hr@zeromotorcycles.com.