Positions Available in the United States

Customer Service - Electrical Engineer

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Summary of Position:

The Customer Service - Electrical Engineer will support partners (including dealers and distributors) by responding to inquiries and technical requests about the electrical aspects of Zero Motorcycle’s products. You will provide second-tier troubleshooting guidance for electrical field issues experienced by owner’s motorcycles and work with our partners to ensure each issue is resolved in a timely and high quality manner. This guidance primarily will consist of reviewing log files and suggesting symptom diagnostic approaches. When necessary, you will escalate issues to senior support engineers or service management team members to expedite their resolution.

On a weekly basis, you will analyze electrical technical issues to identify trends and recommend improvements in tools, training or documentation to eliminate or acceleration the resolution of future problems. This analysis will also be use to deliver a weekly top ten electrical issues list to be reviewed with the product development, manufacturing operations and quality teams. This position is full time M-F and will be working at our Scotts Valley, California headquarters and will report to the Director Customer Experience and Aftersales.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and troubleshooting sessions via LogMeIn
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are revolved in a timely manner
  • Help improve diagnostic tools by providing detailed feedback to our technical training and development teams
  • Where necessary, draft service bulletins, service instructions or system diagnostics for review and release by our technical training team
  • Participate in on-going product training to improve overall technical skill
Required Education/Experience:
  • BS in Electrical Engineering
  • Experience using standard electronic test instruments (understanding of motorcycles, automobiles or electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider preferred
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Director of Electrical Engineering

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Summary of Position:

Zero Motorcycles is looking for a Director of Electrical Engineering. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the VP of Product Development.

Our purpose: Elevate the riding experience and inspire a perception shift in riders which will transform our industry and the world.

Your role: Lead the Electrical Engineering Team in defining requirements and creation of specifications for electrical/electronic components and systems, as well as associated embedded software/firmware, including their successful integration into high performance electric motorcycles that fully meet their defined requirements.

Key Responsibilities:
  • As a key functional leader within the Engineering organization, this position owns the responsibility to deliver all defined deliverables related to new model development programs within the scope of the vehicle electrical architecture up to and including defining the electrical architecture itself
  • Provide management and oversight for design verification test activities including software QA/regression testing as well as all functional and performance related testing
  • Provide technical support to the Aftersales organization to analyze and resolve customer concerns from global markets
  • Provide technical support for continuous improvement activities defined by the Quality organization
  • Represent Electrical Engineering function, both within and outside the company; properly managing cross-functional and supplier communications and reporting, as needed
  • Manage the talent resources of the Electrical Engineering Department from identifying and defining resource requirements to hiring/on-boarding, mentoring, performance management and career development of the team members
  • Develop and manage the annual budget for the Electrical Engineering Department
  • Monitor the activities of various industry based standards organizations, technical associations and academic research groups for the purpose of providing insight and direction of various trends
  • Constantly keep a finger on the pulse of the EE/EV industry, researching and identifying new technologies and suppliers that will ensure Zero continues its leadership role in electric powertrain development
Required Education/Experience:
  • Bachelor’s degree in Electrical Engineering or Computer Science
  • 10+ years relevant technical experience
  • 5+ years’ experience managing team of technical employees (engineers, technicians)
  • Experience in developing and managing resources and budget for a functional department
  • Experience in managing a team’s delivery of a project’s content according to its timeline
  • Diverse technical background in design and development of electrical hardware, embedded software/firmware, battery pack technology and systems integration
  • Experience in coordinating and directing the efforts of external service providers and component/system suppliers
  • Broad spectrum project leadership experience in a cross-functional OEM environment
  • Automotive, motorcycle, EV, and HEV experience a strong plus
  • Structured FMEA, Misra C, ODBII, ABS, Vehicle Stability Control, Autonomous Vehicle, and Vehicle Safety Systems experience a strong plus
Skills and Attributes:
  • Strong team player with excellent interpersonal and management skills
  • Proficient in MS Excel, MS Word, MS PowerPoint, Outlook, MS Project
  • Excellent, clear and concise verbal and written skills
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs
Other Requirements:
  • Licensed motorcycle rider a plus
  • Occasional domestic or international travel may be required, less than 10%

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Engineering – Electrical Engineering Technician

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Summary of Position:

Zero Motorcycles is looking for an Electrical Engineering Technician. This individual will come with a high level of technician skills to work within a team of electrical engineers who are designing cutting-edge electric motorcycles and all the systems that make these vehicles perform safely, predictably, and with excitement. This individual will play a key role in helping engineering with component testing, PCB builds/repairs, and even vehicle testing. This position will contribute to overall product design. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Director of Electrical Engineering.

Key Responsibilities:
  • Prototype PCB assembly/modification under direction of engineers
  • Provide technical assistance and resolution when engineering problems are encountered before, during and after builds
  • Assemble electrical/electronic systems and prototypes according to engineering data and knowledge of electrical principles
  • Operate test equipment such as oscilloscopes, multi-meters, analyzers, etc. to evaluate performance of developmental parts, assemblies or systems under simulated operating conditions and record results
  • Build, calibrate, maintain, troubleshoot and repair circuits as directed by engineering staff
  • Collect and record test information to assist in resolving design-related problems
  • Assist engineering quality team as directed by senior engineers
  • Build / test wiring harnesses including use of high-potential circuit test equipment
  • Assist with automation testing
  • Other assignments as required by engineering
Required Education/Experience:
  • Associate degree or equivalent from a technical school or university
  • 3-5 Years of professional technician experience in related field
  • Experience testing and debugging at the PCB level
  • Proficiency with the use of various and typical lab equipment
  • Experience with analog and digital circuitry
Skills and Attributes:
  • Willingness to learn and take on new challenges
  • Excellent communication skills
  • Organized, attention to detail, diligent, reliable and tenacious
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs
Other Requirements:
  • Licensed motorcycle rider a plus
  • Ability to travel (<10%)

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Shipping - Material Handling Clerk

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Summary of Position:

Zero Motorcycles is currently looking for Shipping Clerk - Material Handler who will perform general warehouse material handling duties with support in shipping and or receiving.

This position is full time M-F and will be working at our Scotts Valley, California headquarters. This position will contract through our assigned staffing agency.

Key Responsibilities:
  • Shipping Clerk
    • Assure orders and shipping quantities match picking documents through careful audit of said documents.
    • Assist in resolving any discrepancies.
    • Arranges for movement of freight to consignee/agent and updates the system with information.
    • Assemble packaging materials and packages merchandise per instructions, in preparation for shipment.
    • Enter data pertaining to domestic and international shipments into the company’s ERP system and into the shipping systems of commercial freight carriers.
  • Material Handler
    • Receives, unpacks, checks, and stores merchandise or materials within the warehouse or storage facility.
    • Utilizes hand trucks, forklifts, or other handling equipment to move material to and from trucks and within the storage facility.
    • Fills material requisitions orders.
    • Packs, crates, and ships products and materials to distribution center, departments, or assembly line.
    • Stocks assembly line as required.
    • Performs daily cycle counts.
    • Assists with disposal of cardboard & trash as needed.
Required Education/Experience:
  • Requires a high school diploma or equivalent with 1-2 years of experience in inventory/receiving area.
  • Experience with MS Office, ERP and warehouse management system.
  • Knowledge of Fedex ship manager a plus.
Skills and Attributes:
  • Multi-tasking ability, scheduling, time and project management skills.
  • Excellent communication skills.
  • Organized, superior attention to detail.
  • Effective listening, verbal and written communication skills
  • Ability to work in a fast paced environment.
  • Forklift Certification
Physical and Sensory Requirements:
  • Must have the ability to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access inventory, including lifting of items or objects up to 50 lbs., and stand for 2 to 3 hours at a time.
Other Requirements:
  • Willing and able to work overtime with a flexible schedule including weekends.
  • Other duties as assigned.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

VP of Quality

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Summary of Position:

The VP of Quality is responsible for establishing and maintaining a corporate quality system, culture, and team that ensures customer satisfaction and safety, and promotes a relentless pursuit of quality. This leader will champion tools for designing-in and quality assurance, as well as continuous improvement efforts and defect reduction initiatives, both at Zero Motorcycles and within the supply chain. This position will be responsible for maintaining and improving an effective Quality Management System (QMS); initiating and implementing quality improvement activities as appropriate using Lean and Six Sigma techniques (e.g., Kaizen, 5S +1, 5 Whys, 7 Wastes, DMAIC, and PFMEA) and raising the performance of the company in terms of the quality, reliability and acceptance of its products, by our customers and distribution partners. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Chief Executive Officer.

Key Responsibilities:
  • Production Plant and Finished Goods:
    • Define and implement the strategic direction for Zero Quality philosophies, methodologies, and management systems.
    • In partnership with the functional heads across the company to create an accountable and quality based culture. Educate and train employees as to their impact in the quality management system.
    • Effectively create and support process enhancement initiatives to maintain an environment of continuous improvement throughout the organization. Provide effective leadership support, training and guidance to all company personnel.
    • Ensure up-front quality is built into both the design and supplier manufacturing process through industry standard practices, such as appropriate dimensioning and tolerancing, key product characteristics, process flow diagrams, DFMEA and PFMEA’s, process control plans, etc.
    • Enforce quality assurance policies and procedures to ensure compliance with regulatory agencies and all applicable standards worldwide.
    • Design, implement and document procedures for process control, process improvement, first articles inspection (FAI), incoming parts inspection and final QC inspection.
    • Manage the process, control, and security of NCM area (Non-Conforming Material)
    • In collaboration with Production Engineering, implement, improve and maintain quality controls in our production line (control plans, fixtures and equipment for quality assurance, QC inspect of completed bikes, COP audits, Right-First-Time reports, Concerns Per Hundred and Incidents Per Hundred reports, etc.)
    • Represent Quality as a key member of the company Product Integrity Team to promptly address all issues that may affect the safety of our products or their compliance with National Highway Transportation Safety Administration (NHTSA) or international regulations.
  • Global Supply Chain Execution:
    • Define key performance metrics for Quality that align with the corporate policies and goals of the organization.
    • Oversee and lead all areas of the global Quality organization, including; Quality Assurance, Quality Control, Quality, Engineering, and QMS.
    • Build on the Quality Management System manual / documentation already developed at Zero, to develop and improve the effectiveness of our quality systems across the company’s operations end to end.
    • Serve as a key member in the Supplier Qualification and Approval process. In collaboration with Engineering and Procurement, lead quality assurance at our suppliers. Participate personally, or provide a qualified QA representative to participate, in initial supplier qualification evaluations and follow on audits. Monitor supplier manufacturing process as spelled out in developed control plans (material certifications, inspection reports, test reports, supplier visits, etc.)
    • Monitor supplier performance and establish criteria and rating system for critical suppliers. Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
    • Implement, improve and maintain quality inspection process of incoming materials (according to agreed-upon sample rate, per part number), including First Article Inspection (FAI), Non-Conforming Material (NCM) reports and metrics
  • Customer Support:
    • Serve as the primary quality assurance resource for problem identification, resolution, reporting and continuous improvement. Supervise the QA team in performing root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
    • Using knowledge of customer concerns and requirements, partner closely with engineering, production, production engineering and customer service upfront to enable the development/specification of robust design and manufacturing processes in order to deliver world-class products (e.g. implementation and leadership of DFMEA process).
    • Support engineering / development team efforts by participating in design reviews representing quality assurance and the voice of the customer.
    • In collaboration with Customer Service, maintain and improve our system for collecting, analyzing and reporting on quality issues affecting our owner’s experience with our vehicles. Review the data with the engineering and operations teams and ensure it is actionable to enable them to make sound product design and supplier related decisions.
    • In collaboration with Customer Service, interact directly with customers, dealers and distributors to identify opportunities to improve quality and provide feedback to manufacturing and engineering personnel.
Required Education/Experience:
  • BS or BA degree with 10+ years’ experience in a similar organization with at least five of those years in a senior management role.
  • Experience in the automotive industry (cars or motorcycles) is a must.
  • Must have a demonstrable record of implementing and maintaining a total quality system; laying out a strategic plan and overseeing the tactical implementation, driving improved operational and quality metrics. This person will assure that systems are in place and that inter- and intradepartmental communications are such that “things be done only once – the right way.”
  • Successful development and implementation of a quality strategy for a manufacturing operations environment. Successful in implementing consistent standards.
Skills and Attributes:
  • A high energy level matched with enthusiasm is an important attitude within the organization. Will set an example for department through personal commitment and drive.
  • Critical Thinking - Able to work in uncharted areas. Capable of integrating large amounts of information to address complex issues. Challenges conventional wisdom when required. Intellectually aggressive with a strong end-product orientation.
  • Excellent communication skills, both verbal and written.
  • Interpersonal Skills - Able to quickly establish and maintain excellent interpersonal relationships within all levels and functions of the organization. Creates team atmosphere with internal staff while achieving key objectives. Maintains positive, professional relationships with external contacts. Able to interface effectively with investigators as well as manufacturing staff so that they will willingly accept this individual’s counsel and direction.
  • Organizational Skills - Able to operate independently. Manages time well, follows through on commitments and pays attention to details. Able to work on several projects simultaneously.
  • Maturity - Able to provide a good balance of risk taking and judgment. Is assertive and confident. Recognizes when help is needed because of lack of pertinent knowledge.
  • Training/Mentoring Skills - Able to foster the professional development of subordinates through mentoring, and feedback on results. Willingly share personal knowledge and experience and is able to move decisively with performance problems. Able to assist in the recruitment of top talent, as required. Responsible for being a trainer, developer, and supervisor but also a mentor who enjoys bringing individuals and teams to higher plateaus.
  • Professional - Able to demonstrate unquestionable integrity, credibility and character. Has demonstrated high moral and ethical behavior.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • The employee must be able to use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms.
  • Must be able to bend or stoop down to access equipment, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider is preferred.
  • Must be able to travel both domestically and international. Travel is estimated at 20% of the time.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

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Please do not call us regarding employment. Email your resume and qualifications to hr@zeromotorcycles.com.