Positions Available in the United States

Mechanical Engineering Intern

Summary of Position:

Zero Motorcycles is currently looking for a Mechanical Engineering Intern. The Mechanical Engineering intern assists with the design and development of assigned motorcycle components and systems, ensuring Zero Motorcycles has best in class mechanical design practices for its products in order to achieve company objectives. The internship is an 8 month assignment (Sept 2015 thru Apr 2016), Mon thru Fri, non-exempt and will work in our Scotts Valley headquarters and will report within the engineering organization.

Key Responsibilities:
  • Uses appropriate mechanical design strategies in the creation of assigned motorcycle components.
  • Schedules and participates in design reviews at strategic points of a product’s development.
  • Owns revision control of assigned parts, including associated engineering drawings and documents.
  • Generates and tracks to implementation Engineering Change Orders (ECOs).
  • Generates and maintains revisions of Bills of Materials (BOMs).
  • Prepares documents to support regulatory submissions, manufacturing and sales.
  • Reviews and approves assembly and service processes associated with assigned parts.
  • Owns response to manufacturing or field issues on assigned parts.
  • Participates in root cause analysis of issues with existing product.
  • Creates and conducts on vehicle and laboratory test to evaluate component performance and durability.
Required Education/Experience:
  • Mechanical Engineering student
  • Working knowledge of:
    • SolidWorks (surfacing experience a plus) – models and drawings
    • Device types and applications
    • Statics and dynamics
    • Material applications
    • Manufacturing processes
    • Database Maintenance
    • Document Support
  • Automotive or motorcycle industry experience a plus
Skills and Attributes:
  • Multi-tasking ability, scheduling, time and project management skills
  • Excellent communication skills
  • Organized, superior attention to detail
  • Diligent, reliable and tenacious
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, handle small tools.
  • Also required is the ability to walk around and make inquiries from other staff, management, as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.
Other Requirements (if applicable):
  • Other duties as assigned

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Sales Operations Analyst

Summary of Position:

Zero Motorcycles is currently looking for a Sales Operations Analyst. This position works in the intersection of sales, manufacturing, shipping and accounting departments, and is in support of the Sales Teams’ activities for the sale of Zero Motorcycles vehicles worldwide. Reporting to the Director of North American Sales, the Analyst will be responsible for regular and ad-hoc reporting, supporting the sales staff, and providing essential information for the VP of Sales and Marketing, as well as the whole Executive Team. This position is full time exempt and will be working in our Scotts Valley, California headquarters and will report within the Sales Organization.

Key Responsibilities:

Analytics: Providing analytical support primarily to the global Sales organization, but also working with other business units (Marketing, Finance, Aftersales etc.) on an ad hoc basis.

This includes but is not limited to:

  • Prepare and maintain the weekly and monthly Sales reports.
  • Prepare ad hoc analysis to support the decision making of the Director of Sales, VP of Sales and Marketing, and the Executive Team.
  • Work with other business units on joint tasks; provide analytical support to their teams when needed.
  • Champion the yearly planning of the Sales organization; coordinate with the planning efforts of Marketing, Operation and Production.
  • Proactively analyze leads, wholesale and retail data and prepare recommendations to improve the business processes based on those findings.
  • Continuously improve the data collection and management procedures at Zero Motorcycles.
  • Cross training in global bike distribution functions to support department when needed.

Salesforce.com administration:

  • Setting up and managing basic reports in Salesforce.com.
  • Contributing to the continuous improvement of the Zero datasets and procedures on the Salesforce.com platform.
  • Learning / Further developing Salesforce.com administrator skills.
Required Education/Experience:
  • Minimum 3 years of relevant experience in a corporate environment.
  • BA in business/economics, or 5+ years of relevant experience.
  • Corporate / sales reporting experience.
  • Familiarity with dashboard reporting is an advantage.
  • Experience in cleaning datasets, maintaining data integrity.
  • Deep understanding of Excel is required.
  • Experience with scenario building and analysis.
  • Experience in graphically presenting findings to senior level stakeholders.
  • Minimum basic level of Power Point; ThinkCell experience a plus.
  • Minimum level of SQL experience.
  • Salesforce experience (or willing to learn it quickly).
  • Understanding of a B2B environment.
  • Startup / SME experience.
  • Experience with sales forecasting (preferably in a turbulent market).
Skills and Attributes:
  • Self-starter, independent, able to work with minimal supervision.
  • “No task is too small or too big” mentality.
  • Manages ambiguity well.
  • Organized, excellent attention to detail.
  • Excellent communication skills with all levels of the organization.
  • Able to multitask and to prioritize along multiple goals and short deadlines.
  • Passion for EV, green and/or motorcycles is clearly an advantage.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties.
  • Also required is the ability to walk around and make inquiries from other staff, management, as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements (if applicable):
  • Occasional domestic travel may be required.
  • Licensed motorcycle rider is a plus.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Sales Operations Salesforce.com Administrator

Summary of Position:

Zero Motorcycles is currently looking for a Sales Operations Salesforce.com Administrator. This position works in the intersection of sales, manufacturing, shipping and accounting departments, and is in support of global bike distribution and Sales Teams activities for the sale of Zero Motorcycles vehicles worldwide. Mainly focusing on the maintenance and continuous development of the corporate Salesforce.com application, but also providing support for vehicle administration and reporting. This position is full time exempt and will be working in our Scotts Valley, California headquarters and will report within the Sales Organization.

Key Responsibilities:

Sales Operations and Administration: Responsible for sales operations, administration and analysis of vehicles sold by Zero Motorcycles through dealers, distributors and in some cases direct to consumers. Coordinates Zero Motorcycles systems including Salesforce to ensure proper reporting and analysis in support of the Executive Team needs as assigned by the Director of Sales.

This includes but is not limited to:

  • Salesforce.com administration and process documentation.
  • Support of global bike distribution.
  • Report building and analysis in support of global bike distribution.
  • Production of weekly and ad-hoc reports for Director of Sales.
  • Dealership reporting and analysis in support of retail channel for Director of Sales.
  • Together with the Manager of Sales Operations, identifies gaps and issues with the current Salesforce system and works out the project plan to resolve them.
  • Contributes to the issue resolution, manages the internal stakeholders and external consultants during development projects, and ensures timely project delivery.
  • Supports yearly sales planning process.
  • Supports the broader organization with regards to Salesforce.com.
  • Facilitates the development of sales programs by ensuring the necessary system support.
  • Develops documentation for sales processes.
  • Cross training in global bike distribution functions to support department when needed.
Required Education/Experience:
  • 3+ years of experience as Salesforce administrator
  • Experience with dashboards, data clean up, maintaining data integrity
  • Experience creating custom objects, workflows, validations, dashboards
  • Business Analysis experience with SFDC
  • Experience working with Sales/Marketing teams
  • Some experience with MS Excel based analysis
  • Corporate / sales reporting experience
  • Understanding of a B2B environment and channel management
Preferred Experience:
  • Knowledge of Apex and Visualforce
  • Some level of SQL and PowerPoint experience
  • Deep experience with Excel-based sales analysis
  • Startup / SME experience
  • Experience with sales forecasting (preferably in a turbulent market)
  • Salesforce certifications
  • IT or Business degree
Skills and Attributes:
  • Self-starter, independent, able to work with minimal supervision
  • “No task is too small or too big” mentality
  • Manages ambiguity well
  • Excellent attention to detail
  • Solid communication skills with all levels of the organization
  • Able to prioritize along multiple goals and short deadlines
  • tasking ability, excellent time management skills
  • Passion for EV, green and/or motorcycles is clearly an advantage
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties.
  • Also required is the ability to walk around and make inquiries from other staff, management, as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements (if applicable):
  • Occasional domestic travel may be required
  • Licensed motorcycle rider is a plus

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

VP of Quality

Summary of Position:

Zero Motorcycles is currently looking for a VP of Quality. This position will be responsible for establishing a corporate quality system and team that ensures customer satisfaction and that positively impacts the financial performance of Zero Motorcycles. Champion tools for designing-in and assuring quality, as well as continuous improvement efforts and defect reduction initiatives, both at Zero Motorcycles and at our Suppliers. Establish and maintain an effective Quality Management System (QMS); initiate and implement quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the company in terms of the quality, reliability and acceptance of its products, by its customers and distribution partners. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the CEO.

Key Responsibilities:
  • Build on the Quality Management System manual / documentation already developed at Zero, to develop and improve the effectiveness of our quality systems across the company’s operations end to end.
  • Using knowledge of customer concerns and requirements, partner closely with engineering, production, production engineering and customer service upfront to enable the development/specification of robust design and manufacturing processes in order to deliver world-class products (e.g. implementation and leadership of DFMEA process).
  • Ensure up-front quality is built into both the design and supplier manufacturing process through industry standard practices, such as appropriate dimensioning and tolerancing, key product characteristics, process flow diagrams, process control plans, etc.
  • Specific to firmware, oversee the implementation of regression testing and other quality controls to ensure released code is bug-free.
  • Enforce quality assurance policies and procedures to ensure compliance with regulatory agencies and all applicable standards worldwide.
  • Serve as the primary quality assurance resource for problem identification, resolution, reporting and continuous improvement. Perform root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
  • Support engineering / development team efforts by participating in design reviews representing quality assurance and the voice of the customer.
  • In collaboration with Engineering and Procurement, lead quality assurance at our suppliers via monitoring of their manufacturing process as spelled out in developed control plans (material certifications, inspection reports, test reports, supplier visits, etc.)
  • Design, implement and document procedures for process control, process improvement, first articles inspection (FAI), incoming parts inspection and final QC inspection.
  • In collaboration with Customer Service, establish and implement a system for collecting, analyzing and reporting on quality issues affecting our owner’s experience with our vehicles. Review the data with the engineering and operations teams and ensure it is actionable to enable them to make sound product design and supplier related decisions.
  • Develop and implement a Supplier Qualification and Approval process. Monitor supplier performance and establish criteria and rating system for critical suppliers. Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
  • Implement, improve and maintain quality inspection process of incoming materials (according to agreed-upon sample rate, per part number), including First Article Inspection (FAI), Non-Conforming Material (NCM) reports and metrics
  • Manage the process, control, and security of NCM area (Non-Conforming Material)
  • In collaboration with Production Engineering, implement, improve and maintain quality controls in our production line (control plans, fixtures and equipment for quality assurance, QC inspect of completed bikes, COP audits, Right-First-Time reports, Concerns Per Hundred and Incidents Per Hundred reports, etc.)
  • In collaboration with Customer Service, interact directly with customers, dealers and distributors to identify opportunities to improve quality and provide feedback to manufacturing and engineering personnel.
  • In partnership with the functional heads across the company create an accountable and quality based culture. Educate and train employees as to their impact in the quality management system.
  • Effectively create and support process enhancement initiatives to maintain an environment of continuous improvement throughout the organization. Provide effective leadership support, training and guidance to all company personnel.
Required Education/Experience:
  • BS or BA degree with 10+ years’ experience in a similar organization with at least five of those years in a senior management role.
  • Experience in the automotive industry (cars or motorcycles) is a must.
  • Must have a demonstrable record of implementing and maintaining a total quality system; laying out a strategic plan and overseeing the tactical implementation, driving improved operational and quality metrics. This person will assure that systems are in place and that inter- and intradepartmental communications are such that “things be done only once – the right way.”
  • Successful development and implementation of a quality strategy for a manufacturing operations environment. Successful in implementing consistent standards.
Skills and Attributes:
  • A high energy level matched with enthusiasm is an important attitude within the organization. Will set an example for department through personal commitment and drive.
  • Critical Thinking - Able to work in uncharted areas. Capable of integrating large amounts of information to address complex issues. Challenges conventional wisdom when required. Intellectually aggressive with a strong end-product orientation.
  • Excellent communication skills, both verbal and written.
  • Interpersonal Skills - Able to quickly establish and maintain excellent interpersonal relationships within all levels and functions of the organization. Creates team atmosphere with internal staff while achieving key objectives. Maintains positive, professional relationships with external contacts. Able to interface effectively with investigators as well as manufacturing staff so that they will willingly accept this individual’s counsel and direction.
  • Organizational Skills - Able to operate independently. Manages time well, follows through on commitments and pays attention to details. Able to work on several projects simultaneously.
  • Maturity - Able to provide a good balance of risk taking and judgment. Is assertive and confident. Recognizes when help is needed because of lack of pertinent knowledge.
  • Training/Mentoring Skills - Able to foster the professional development of subordinates through mentoring, and feedback on results. Willingly share personal knowledge and experience and is able to move decisively with performance problems. Able to assist in the recruitment of top talent, as required. Responsible for being a trainer, developer, and supervisor but also a mentor who enjoys bringing individuals and teams to higher plateaus.
  • Professional - Able to demonstrate unquestionable integrity, credibility and character. Has demonstrated high moral and ethical behavior.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed.
  • The employee must be able to use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms.
  • Must be able to bend or stoop down to access equipment, including lifting of items or objects up to 50 lbs.
Other Requirements (if applicable):
  • Licensed motorcycle rider is a plus.
Pay Range:
  • Salary to commensurate based on experience.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Styled Surface Designer

Summary of Position:

Zero Motorcycles is currently seeking a Styled Surface Designer. The primary function of the Styled Surface Designer is to own the implementation, refinement and delivery of Class-A CAD files for ID-Driven content. Secondarily, the Styled Surface Designer will provide general design support to the Industrial Design department. This position is full time and will be working in our Scotts Valley, California headquarters and will report to the Director of Industrial Design.

Key Responsibilities:
  • Serves as the primary translator of sketches and reference files into Class-A surface CAD for design visualization and industrialization.
  • Collaborates with the Design Engineers to ensure that ID deliverables satisfy all project requirements including, but not limited to: industrial process requirements, neighboring system clearances, fastening features, and FEA/CFD analysis.
  • Provides general support to the Industrial Design department as needed, including research, documentation, visualization, and ideation.
  • Supports the Director of Industrial Design in a perpetual quest for improvement of the product and the quality of deliverables.
  • Maintains ID departmental CAD competence and efficiency by keeping current on tools and skill.
Required Education/Experience:
  • B.S. in Industrial Design or equivalent.
  • 5+ years of consumer product design experience
  • 3+ years of styled surface development
  • Strong Alias experience
  • Familiarity with a parametric CAD system
  • Mechanical interest/aptitude
Skills and Attributes:
  • Direct experience in vehicle design- especially power sports
  • Solidworks experience
  • Skill in Photoshop/Illustrator
  • Skill in digital rendering; i.e. Keyshot
  • Interest/participation in the motorcycle world
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, ant to walk around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 30 lbs.
Other Requirements (if applicable):
  • M1 certification or enrollment in MSF class

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Positions Available in Europe

Customer Service Representative

Summary of Position:

Zero Motorcycles is currently looking for a Customer Service Representative (CSR). This position will interact with customers to provide a response to inquiries, concerns and requests about Zero Motorcycles products and services. Handle and resolve customer complaints and warranty issue using “Fix the customer first” philosophy. Ensure complaints and warranty issues are fully documented and processed in Salesforce, ERP, and Zoom by the CSR to guarantee the highest level of Customer Service. This position is full time and will be based in Alkmaar, The Netherlands and will report within the Customer Service Organization.

Key Responsibilities:
  • Answers all incoming calls and respond to electronically inquiries in a pleasant, professional, courteous and timely fashion to maintain customer satisfaction.
  • Handle and resolve customer complaints using “Fix the customer first” philosophy.
  • Fully record details of inquiries, comments, complaints & actions taken.
  • Process and monitor Warranty Cases in Salesforce and weekly run predetermined reports for Customer Service Manager.
  • Process and monitor Warranty Orders in ERP and coordinate with the Logistic Department to ensure replacement parts are shipped in a timely manner.
  • Communicate, coordinate and cross train with Service Engineering Department to provide customer knowledge, technical support, and product support.
  • Communicate, coordinate and cross train with the Customer Service Manager and Financial Department to ensure service and warranty is budgeted.
  • Proactively communicate with Country Managers to ensure Dealer satisfaction is maintained.
  • Intensify utilization Partner Portal and provide Dealer training for improved Warranty processing.
  • Keep track of returned parts and warranty replacement parts.
  • Participates in on-going product / procedure training.
  • Manages customer campaigns and recalls within Europe.
  • Drives continuous improvements in Warranty processing and reporting.
Required Education/Experience:
  • Vocational Degree (MBO+) and at least 2 more years of Customer Service experience, preferably bilingual Automotive, OEM or equivalent.
Skills and Attributes:
  • Candidate must be proficient in Microsoft Office (Word & Excel).
  • Knowledge of relevant applications Salesforce and ERP is preferred.
  • Organized, superior attention to detail and accuracy.
  • Strong communication skills as the CSR is the voice of the company – fluency verbal and written English and French required.
  • Verbal German or Spanish is preferred.
  • Active listening skills.
  • Problem analysis and problem-solving.
  • Data collection and processing.
  • Stress tolerance.
  • A wide degree of creativity and latitude is expected.
  • Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.
  • Be an active listener and experienced escalator of potentially angry and abusive customers. Be a problem-solver.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Become a Dealer

For more information on becoming a Zero Motorcycles Dealer please click here.

Please do not call us regarding employment. Email your resume and qualifications to hr@zeromotorcycles.com