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Zero Motorcycles recherche des optimistes réalistes passionnés par leur travail, qui favorisent le travail en équipe, ont l'esprit d'initiative et sont prêts à accélérer !

Positions Available in the United States

Summary of Position:

The Customer Service Manager will support partners (including dealers and distributors in North, Central and South America) by leading the efforts of our customer service team throughout these regions. Your team, which includes customer service receptionist, customer service – electrical engineers, customer service – mechanical engineers and other customer service representatives, is the primary interface between our partners and owners and the company. You will act as the primary escalation point for helping team members resolve roadblocks, and you must be comfortable assisting with day-to-day activities as well as resolving more difficult situations. In addition, the team will attempt to foster owner loyalty by improving owner satisfaction by working proactively with our partners to resolve owner complaints and technical issues with their motorcycles.

On a weekly basis, you will analyze incoming service issues to identify trends and lead improvements in customer service processes. Your analysis will also be used to create a weekly list of top electrical, mechanical and operational issues to be reviewed with the quality and engineering teams. You will work with our Dealer Tools and Training team and recommend improvements in tools, training or documentation that Zero Motorcycles should provide.

Key Responsibilities:
  • Ensure rapid and accurate responses to partners’ questions as received by the customer service team via telephone, email and social media
  • Train and coach team members on how to adequately address incoming problems by developing phone scripts and email templates
  • Enforce the correct use of our Salesforce CRM system to record details of interactions with partners and owners
  • Communicate and coordinate with customer service team members to handle escalated issues and revolve them in a timely manner
  • Improve customer service quality results by studying, evaluating, and re-designing processes; establish and communicate service metrics; monitor and analyze results; implement changes
  • Handle major incidents by facilitating their review by senior management and obtaining the necessary approvals
  • Review the approvals of all warranty claims in this region and ensure timely credits to partners
Required Education/Experience:
  • Bachelor’s degree
  • Prior experience in the power sports industry including knowledge of state statutes
  • Experience using Salesforce.com including Service Cloud console
  • Proficiency with basic computer applications including Word and Excel
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to walk around and make inquiries from other staff, management as needed
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs
Other Requirements:
  • Licensed motorcycle rider
  • On occasion, domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

The Director of Digital Marketing will be responsible for developing the online storytelling strategy, re-imaging the website and digital experience and programming content across all Zero Motorcycles social media outlets for the global brand. This position is full time M-F and will be working in our Scotts Valley, California corporate headquarters and will report to the CEO.

Key Responsibilities:
  • Leadership
    • Lead and inspire a cross functional team of web development, design, analytics, operations, project management and internet marketing professionals.
    • Create and execute a digital marketing strategy for distribution of brand content across all digital channels.
    • Drive end results designed to support Business, Marketing, Social goals and objectives.
    • Drive the balance between brand story telling initiatives and commerce goals.
    • Work directly with agencies and service providers on a day-to-day basis to provide execution guidance.
    • Work cross-functionally with other departments to drive brand value and tell the Zero Motorcycles story. Critical partners include: Sales, Product, Brand Marketing, Creative, etc…
    • Manage outside developers, vendors and partners as needed.
  • Digital Marketing
    • Develop and become the voice of the brand across all digital channels, including social (Facebook, Twitter, Instagram, YouTube) and other relevant channels.
    • Strategize and manage Digital Marketing plans, campaigns and initiatives with the Marketing team to ensure optimization of all programs with a focus on driving engagement and conversion.
    • Drive search, email marketing, social and online advertising campaigns and website initiatives with internal and external partners.
    • Create processes, reports and work with internal and agency teams to improve both website and social engagement metrics and reporting.
    • Liaison to internal and external agency experts to analyze digital metrics and trends to improve and/or add functionality, drive repeat visits, longer time spent on site/page and increase conversion in an effort to improve program performance.
    • Find creative and innovative marketing exposure and/or non-traditional revenue and brand opportunities.
    • Pursue partnerships with new/untapped digital platforms, working with the rest of the marketing team to develop innovative and effective marketing programs, promotions, campaigns and online tools that will increase exposure and engagement.
  • Web Design/Development
    • Endorse emerging digital and new technologies, identifying strategic partners when needed advocating innovation, setting trends, and progressive thinking, connecting digital, social, mobile and evolving media.
    • Preserve excellence in Digital Media and future technology market understanding and be an ambassador for digital within the organization.
    • Spot digital trends, understand new technologies and social media behavior and align these with business objectives to create new and innovative marketing opportunities and solutions.
    • Ensure high quality UI and UX consistent with web design best practices and state of the art web technology.
    • Help drive the web platform, OMS and ERP and CMS plans for the short, mid and long term in coordination with IT.
  • Social
    • Develop detailed communication plans for social environments including but not limited to editorial calendars, content release strategy across web site, YouTube, Facebook, Twitter and other top priority environments identified as part of the plan.
    • Successfully execute Social and Digital programs through collaborative agency partnerships, tracking competitive research and testing new and developing channels and technologies.
  • Digital Analytics
    • Ensure data, learnings and ROI analysis from marketing campaigns are reported back to the business.
    • Manage budgets, develop cohesive conclusions and present key findings at the executive level.
    • Report regularly on digital KPI’s to ensure clarity in performance at the executive level on our digital initiatives.
    • Set and drive the team to achieve weekly, monthly, quarterly and annual goals in conjunction with the CEO.
    • Set appropriate ROAS levels for all digital marketing efforts.
    • Manage all pre-click marketing efforts including retargeting and affiliate to drive traffic and commerce to the site and adjust marketing mix in real time to achieve brand and business goals.
    • Manages relationships with various business units, departments, consultants and external partners/agencies.
    • Communicate ROI metrics of all digital marketing efforts prior to execution and analyze effectiveness post-execution.
Required Education/Experience:
  • Bachelor’s degree in a relevant field, with strong writing background.
  • 5+ years’ experience life style brand marketing.
  • 2+ years’ experience overseeing social marketing strategy.
  • Experience in developing and executing integrated digital marketing plans.
  • Foundation based on the core aspects of Marketing, including Digital, Consumer behavior, and Strategy.
  • Prior supervisory experience; Experience in developing and implementing integrated digital strategies with a proven ability to leverage research and analysis to drive strategic direction, best practices and process improvements and/or training.
  • Experience with a variety of Digital Marketing tools.
  • Web production and/or project management experience.
  • Working knowledge of Google Analytics a plus.
  • Knowledge of website development and CMS operations.
Skills and Attributes:
  • Exceptional people and project management skills; ability to prioritize, multitask, focus, lead and delegate while adhering to strict project timeline and budgets.
  • Strong understanding of growth and movement of digital landscape both online and mobile.
  • Demonstrated data analysis /research skills.
  • Strong appreciation and understanding of high-quality web design and usability, social media, mobile and new/emerging digital platforms.
  • Strong organizational skills, attention to detail, flexibility and endurance are needed to multi-task across many projects with varying deadlines.
  • Self-motivated and detail-oriented, with excellent time-management skills, strong interpersonal skills and the ability to function well in a collaborative, team oriented environment.
  • Ability to think independently, self-taught, create and develop ideas that lead to positive change/improvements.
  • Ability to accept changes readily, in job responsibilities and the work environment.
  • Use of discretion and the maintenance of high levels of confidentiality are absolutely required.
  • Excellent communication skills, both written and verbal.
  • Self-motivated and strategic with a passion for social media.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Licensed motorcycle rider a plus
  • Occasional domestic or international travel may be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

The role of the Director of Powertrain Customer Service will be initially focused on developing a structure of the worldwide commercial customer service strategy, implementing all aspects of the plan, and building onto this organization as the company scales, and the successful development of powertrain business that will drive sustained year-on-year sales and profit growth within the framework of a strategic long range plan. The customer service team and infrastructure they manage will service our powertrain partners and indirectly their customers worldwide. This person will have a direct impact on how our customer experience is perceived, sales partners are supported, and the effectiveness of this group is contributing to the profitability of the company. The tangible impact will be measured through customer service feedback, effective processes, efficiencies implemented worldwide, and the cost/benefit to the company annually.

Key Responsibilities:
  • Customer Service:
    • Turn Customer Service into an asset for the company that will contribute to growing the Zero powertrain brand.
    • Develop a clear strategy to make it easy for clients, partners and their distributors to do business with Zero.
    • Establish and deliver robust Customer Service programs and plans that drive sustained improvements year-over-year.
    • Monitor and systematically collect defects and failures in the field and develop internal reporting systems to reflect accurate feedback in terms of frequency, costs and ‘degree of discomfort to customers’.
    • Working across the Zero organization, devise prioritized and actionable solutions and track and report CS issues on an ongoing basis.
    • Develop and manage a warranty system for parts and labor consistent with leading industry practices.
    • Create effective communication channels for the free flow of information and data from manufacturer to dealer / distributor and vice versa.
    • Identify on-going requirements and establish technical and non-technical partner / distributor training via online and direct training sessions.
    • Develop the right set of technical training tools and capabilities that ensures smooth on boarding of our partners and distributors and provides a path (mix of self-based learning / advanced classroom based training) for them to become technically excellent.
    • Work closely with the engineering team to develop and implement a diagnostic tools strategy that enables our partners and their distributors to troubleshoot and diagnose issues “right first time” as part of the 1st tier support service they provide to our customers.
    • Develop and implement programs that measure Customer Satisfaction along the dimensions our customers, dealers and distributors care about. Implement initiatives on a continuous improvement basis based on what we learn.
    • Develop and implement programs and services that assure consistency of service / support experience through our dealer / distributor network when we do not own or control technical resources at the local level.
    • Build and manage the Powertrain Customer Service / Aftersales Team to be a cohesive, motivated and effective business unit across Scotts Valley and Alkmaar.
    • Continually review training and development needs of the Powertrain Aftersales team.
    • Develop clear communication channels between all internal key contacts and external customers.
    • Ensure all commitments to internal / external customers are delivered in a timely and professional manner.
    • Ensure Aftersales materials and technical literature (Owner’s Manuals, Service Manuals, Parts Manuals, Service Bulletins, etc.) are created and maintained according to company and legal guidelines and released in a timely manner.
    • Monitor relevant forums and stay abreast of potential developments and issues in the field.
    • Develop, manage and stay within an approved overheads budget.
Required Education/Experience:
  • Preferably Mechanical or Electrical Engineering and / or Business Degree.
  • A sound business understanding with prior direct experience in building an aftersales team for an OEM.
Skills and Attributes:
  • Analytical mindset, system and process oriented
  • Experienced in operating at a strategic level
  • Proven track record of project management
  • Statistical understanding and knowledge of market research methods
  • Skills to influence upwardly
  • Clear and thoughtful communicator
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Occasional domestic and or international travel may be required
  • Licensed motorcycle rider is a plus

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

Zero Motorcycles is currently looking for an NPI Coordinator. The successful candidate will have a role in product development within a cross-functional product/platform project team. In this role, the individual will be responsible for assisting our Development Purchasing Engineers with typical office clerical duties. This position is full time M-F and will work out of our corporate offices in Scotts Valley, California and report to the Director of Developmental Purchasing.

Key Responsibilities:
  • Create and Maintain records – Key resource for assisting our Development Purchasing Engineers in sending and receiving time sensitive information and documents, creating an organized way to compare documents and pricing, present the results to the team to make a sourcing decision.
  • Issue Purchase orders and Track to delivery – The successful candidate will write and issue purchase orders under the direction of our Development Purchasing Engineers. Track all open orders to delivery and update our internal systems with all relevant data.
  • Logistics Support – Assist Development Purchasing Engineers with shipping/receiving items. In addition managing the disposition of items received/sent.
  • Organization and installation of new tracking systems – Must be able to maintain highly organized records of all transactions. Install new tracking systems as new metrics arise, must be able to rapidly shift into new processes.
Required Education/Experience:
  • The position requires High School diploma or GED.
  • Fluent in English and Mandarin a strong plus.
Skills and Attributes:
  • Must be at least an intermediate user with Microsoft Excel.
  • Must be a team player.
  • Must be able to take direction from several people and prioritize duties.
  • Must be self-motivated to complete all task once given direction.
  • Must be confident with managing or running meetings.
  • Must be able to take informative and detail oriented real time notes for meetings.
  • Must be detail oriented, while being able to maintain a general project overview.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Previous history with motorcycles and/or mechanics a plus.
  • Licensed motorcycle rider is a plus.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

The Powertrain Service Engineer will support powertrain partners by responding to inquiries and technical requests about all aspects of Zero Motorcycles’ powertrain products. You will support these partners by providing second-tier troubleshooting guidance for field issues experienced by these partners’ vehicles and their other powertrain applications. You will work directly with our partners to ensure each issue is resolved in a timely and high quality manner. When necessary, you will escalate issues to powertrain development engineers and work directly with them to expedite their resolution.

On a weekly basis, you will review powertrain field issues to identify trends and pursue improvements in tools, training or documentation to eliminate or accelerate the resolution of future problems. This analysis will also be used to deliver a weekly “top ten” issues list to be reviewed with the product development team.

As our powertrain business grows, you will assist in the creation of documentation such as datasheets, parts manuals and service manuals as well as new diagnostic tools. You will also help define warranty processes and warranty tracking systems.

This position is full time M-F and will be working in our Scotts Valley, California corporate headquarters and will report to the Director of Customer Experience.

Key Responsibilities:
  • Provide rapid and accurate responses to partners’ questions by telephone and email
  • Conduct remote technical support and troubleshooting sessions via LogMeIn
  • Record details of interactions with partners in our Salesforce CRM system
  • Communicate and coordinate with internal departments including development and manufacturing operations to ensure escalated issues are resolved in a timely manner
  • Help modify existing diagnostic tools for use in powertrain applications
  • Draft service instructions or system diagnostics for review and release to our partners
  • Review parts manuals to ensure correctness and create service parts as needed through our electronic change notification process
Required Education/Experience:
  • BS in Electrical, Mechanical or Powertrain Engineering
  • Experience using standard electronic test instruments (understanding of electric vehicles a plus)
  • Must be able to demonstrate proficiency with a computer including connecting external devices (USB, RS232, programming devices), using terminal programs, retrieving and storing files in remote locations and configuring systems with new software
  • Proficiency with basic computer applications including Word and Excel (experience with Salesforce.com a plus)
Skills and Attributes:
  • Must have strong interpersonal and communication skills - verbal and written
  • Must be customer-focused and service-oriented
  • Highly analytical approach to problem analysis and problem-solving with strong attention to detail and accuracy
  • Able to multi-task on several projects and collaborate with groups and partners of various technical skill levels
  • Able to prioritize projects and escalate issues to the appropriate parties as necessary
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 50 lbs.
Other Requirements:
  • Licensed motorcycle rider preferred
  • Domestic and international travel will be required

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

Zero Motorcycles is currently searching for team members to perform Sub-assembly of motorcycle components and motorcycles on an assembly line in accordance with manufacturing procedures. This position reports to the Operations Production Manager, is full time M-F, and will be placed through our contracted staffing agency.

Key Responsibilities:
  • Performs tasks to build complete motorcycles and/or sub-assemblies.
  • Assembles forks, motor, wheels, chain/belt drives, handlebars, lights, seats, and other parts to frame using hand and power tools.
  • Follows established quality procedures for the company and department.
  • Records motorcycle build information on log sheets and on other documents.
  • Follows company procedures for handling parts, tools, and finished goods.
  • Follows and complies with safety (safety rules, training, behavioral based safety observations) and environmental requirements.
  • Assists with special projects or other departments when needed.
  • Assists warehouse and shipping staff when needed.
Required Education/Experience:
  • Must be able to read and write.
  • Should have 2-3 years experience assembling or repairing motorcycles.
  • Experience using mechanical and electronic test equipment is desirable.
  • Experience with Kaizen, Cycle Times, Takt Time and overall improvement of efficiency and quality through these processes.
  • Knowledge of production assembly and small hand tools.
Skills and Attributes:
  • Must be able to communicate clearly and work effectively with other team members.
Physical and Sensory Requirements:
  • Must be able to stand at assembly station for extended periods of time.
  • Must be able to bend or stoop down to access inventory, including lifting of items or objects up to 50 lbs., and stand for 2 to 3 hours at a time.
Other Requirements:
  • M1 motorcycle license desirable but not required.
  • Willing and able to work overtime with a flexible schedule including weekends.
  • Other duties as assigned.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

Zero Motorcycles is looking for an individual that has a very deep understanding of embedded electrical systems and test equipment design. This individual will work within a team of electrical and mechanical engineers to design manufacturing and testing equipment for the production of electric motorcycles. This individual will play a key role in developing and maintaining our Manufacturing Execution System (MES). This position is full time M-F and will be working in our Scotts Valley, California corporate headquarters and will report to the Director of Production Engineering.

Key Responsibilities:
  • Write embedded firmware for vehicle functional test systems
  • Assist with building a test infrastructure to get full test coverage of all features
  • Write/develop GUI’s for in-line test equipment (MT-30, NHR 9200, Dyno, etc.)
  • Help develop and maintain interoperability between all embedded firmware test infrastructure and the MES
  • Has a strong voice in the electrical architecture and direction of products sold Zero Motorcycles
  • Work within our agile development to complete assignments
  • Participate in peer reviews and design reviews for firmware and testing
  • Insure projects are handed off to production for on time, fully qualified, quality manufacture on production schedule
  • Creates component or system-level timelines, tracks and reports on progress vs. established timeline
  • Accountable for holding due-dates, understands inter-dependencies between engineering development timelines and downstream stakeholders
  • Owns full documentation and revision control of assigned projects/parts/equipment
  • Generates and tracks to implementation Engineering Change Orders (ECOs)
  • Generates and maintains revisions of Bills of Materials (BOMs)
  • Leads in root cause analysis of issues with existing product
Required Education/Experience:
  • BS/MS in Electrical Engineering or equivalent experience, Computer Sciences, or similar area
  • 6-10 Years of professional engineering experience in related field
  • Firmware/scripting
    • Embedded Programming in C
    • Windows Programing in C
    • .NET development tools
    • Scripting in Perl, Python
    • Real Time Operating systems
    • Relational databases
  • EE
    • Circuit design and analysis
    • High Power switching/control
    • CANbus/CANopen protocols/diagnostics
    • Lithium Ion battery fundamentals
    • PCB Layout (nice to have)
  • Extensive experience with embedded systems
  • Must have experience with bug tracking systems, test tracking, code compliance, repository/version control systems and build systems. It is a plus if you have experience directly with JIRA, TestRail, GIT and Kiel.
  • Mobility devices, EV systems, or battery operated device experience preferred
Skills and Attributes:
  • Ability to evaluate technologies and their fit to design specifications
  • Problem solving and process oriented design test and document is essential
  • Excellent communication skills
  • Organized, superior attention to detail
  • Diligent, reliable and tenacious
Physical and Sensory Requirements:
  • Candidate must be able to sit/stand for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • The employee must be able to use hands and fingers to feel, handle, or operate objects, tools, or controls and reach with hands and arms.
  • Must be able to bend or stoop down to access equipment, including lifting of items or objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

This position will work across many functions including sales, marketing, product development, operations and finance on critical projects that directly impact the strategy of the company. This highly visible role, which includes investor interaction, will provide immediate exposure to all facets of this consumer/technology company in an exciting rapid growth environment.

Key Responsibilities:
  • Supervises a small team covering North America and Europe, responsible for the smooth running and development of Sales Operations functions including sales and production forecasting, sales reporting, volume projections, lead generation analysis, system enhancement, software implementation, budgetary responsibility and personnel development.
  • Comprehensively understanding the business and key issues at a detailed level; proactively researching issues; anticipating opportunities and providing answers/insights to key questions before they are asked; developing hypotheses and proving/disproving with supporting analysis.
  • Playing a key role in annual and long-term business planning, including financial planning and analysis.
  • Evaluating the opportunity of specific use cases of Zero products including possible fleet deployment and OEM powertrain sales. Includes conducting feasibility studies, market sizing analyses, consumer interviews, and potentially business unit planning and initial business development.
  • Representing the voice of the customer by conducting quantitative and qualitative research of the existing customer base and prospective, customer base, distilling the findings to actionable insights, and incorporating into the various departments’ strategies.
  • Partnering with the marketing organization to define and implement strategies to reach the primary customer segment through various campaigns.
  • Exploring creative business model possibilities leveraging Zero Motorcycles’ product advantages.
  • Conducting geo-specific market assessments to identify regions with largest opportunities for product sales; creating prioritized list of markets and plan of attack to successfully enter regions.
  • Assisting in finished goods planning by liaising with sales and operations to optimize motorcycle production planning with sales forecast and inventory levels.
  • Identifying emerging trends including tracking competitive activity, and providing insights to the operation regarding these trends.
Required Education/Experience:
  • A degree in finance from a recognized University and 5 years of experience in a similar position or an MBA and 2+ years of experience in one of the following fields: management/strategy consulting, business strategy role at a technology focused company, analyst at a venture capital or investment banking firm.
Skills and Attributes:
  • Have strong project management skills, and the ability to network to get things done
  • Proven leadership ability and team management
  • Be flexible and adaptable
  • Have exceptional quantitative and analytical skills
  • Have a “no task too big, no task too small” problem-solving attitude
  • Be a hands-on, self-starter who works well in a fast paced team environment
  • Excellent communication skills
  • Experience with Sales Force and associated products
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Other duties as assigned

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

Zero Motorcycles is looking for a Strategic Sourcing Specialist to join our Procurement team. This position will interact with new and existing suppliers globally to help our Zero team create a stronger supply chain by developing clear reporting tools and improved communication methods. This position is full time M-F and will report to the Strategic Sourcing Manager at the corporate office in Scotts Valley, CA.

Key Responsibilities:
  • Continuously improve supplier performance by designing, implementing and optimizing new strategic sourcing tools, specifically to support better supplier reporting and collaboration with suppliers for stronger accountability.
  • Develop and implementing a new supplier on-boarding process.
  • Develop tactical and strategic relationships with suppliers to resolve escalated delivery and on-going quality issues to deliver reliable product supply and total cost effectiveness.
  • Act as a problem solver with the supplier regardless of the nature of the issue. Will be the first level of escalation for unresolved issues.
  • Proactively determine and manage risks to supply and work with purchasing team to take preventative actions to mitigate.
  • Work with existing suppliers to improve their manufacturing processes to meet the specified capacity and quality requirements.
  • Interface and communicate with BPO office, engineering team, management and stakeholders to provide support with respect to Strategic Sourcing/Procurement processes and policies.
  • Support Quality with periodic reviews of supplier performance; interface directly with poor performing suppliers in development of improvement plans.
  • Control and maintain an approved supplier list.
Required Education/Experience:
  • 6+ years’ experience in purchasing or commodity related background.
  • 4+ years’ experience in managing multiple commodity areas procuring goods/services required.
Preferred Qualifications
  • BA/BS degree in business, supply chain management, engineering or other related field.
  • Knowledge and work experience in Quality and/or other technical field.
  • Experience in contracts, terms and negotiation.
  • Strong Project Management, Category Management and Strategic Sourcing skill set.
Skills and Attributes:
  • Strong knowledge of strategic sourcing process flows, procurement concepts, global supply chain processes, activities, and trends.
  • The ability to design, communicate and implement business processes and related metrics.
  • Advanced computer skills (Microsoft Excel, Word, PowerPoint), experience automating/establishing relational databases within an ERP system or equivalent in collaboration with IT, as well a passion for reporting.
  • Ability to manage various projects and achieve timely results by effectively and efficiently prioritizing tasks and projects.
  • Team player with ability to work with influencing and networking skills in cross functional teams.
  • Transparent, open & comfortable with showing/ sharing work in detail.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or stoop down to access files, including lifting of items or objects up to 10 lbs.
Other Requirements:
  • Must be willing to travel both domestically and internationally to visit local and global suppliers.
  • Other duties as assigned.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Summary of Position:

Zero Motorcycles is looking for an experienced Supplier Quality Engineer/APQP Lead with a strong Electrical/Mechanical Component/Assembly quality background and proven project management skills. This position will work closely with cross-functional teams within Zero and directly with our suppliers to improve the overall new product launch experience. This position is full time M-F and will work out of our corporate offices in Scotts Valley, California.

Key Responsibilities:
  • APQP Lead (60%): Responsible for monitoring the APQP program for new programs globally. He/she will work closely with the BPO Asia team to develop a Supplier APQP Training Process and ensure suppliers are trained in APQP aspects as they relate to ZMC expectations. He/she will ensure supplier performance issues are addressed effectively with supplier development activities.
  • Supplier Quality Engineer (40%): Responsible for managing suppliers producing mechanical and electrical assemblies/sub-assemblies in North America with a focus on Product Quality. This position will collaborate and coordinate with Operations, Supply Chain, Engineering and other disciplines to provide technical oversight to resolve issues arising at supply base.
  • Successful candidate will be a self-starter with proven project organization and execution skills, clear verbal/written communication skills, the ability to create and deliver presentations, and experience in a schedule-critical environment.
Education/Experience:
  • Bachelor’s degree in Electrical Engineering, Mechanical Engineering or related discipline
  • Master’s degree preferred
Communication / Language Skills:
  • Must be fluent in English (Understanding/Speaking/Reading/Writing)
  • Mandarin language skills will be preferred, but not required
Required Qualifications:
  • Positive attitude and solution focus is a must
  • 2-5 years of experience in implementing APQP process
  • Must have knowledge of AIAG core quality tools APQP/PPAP, MSA, SPC, FMEA/Control Plan
  • Previous new product launch experience
  • Experience in Root-Cause and Corrective Action investigations (8D Process)
  • Knowledge and experience in proposing/communicating and implementing changes at supply base
  • Must be able to read electrical schematics and mechanical drawings
  • Technical writing and formal presentation experience
  • Demonstrated ability to communicate complex ideas to audiences with varying degrees of technical background
  • Good computer software MS Word, Excel, MS PowerPoint
  • Must be able to travel up to 40% of the time mostly within North America
Preferred Qualifications:
  • Automotive/Aerospace industry experience
  • Experience with North American OEM/Tier1 supplier
  • Understanding of basic Supply Chain Management practices
  • Experience with tooling, gages and fixtures
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff, management as needed.
  • Must be able to bend or lift objects up to 50 lbs.

To apply send in your resume and qualifications to: hr@zeromotorcycles.com. Please no phone calls or drop-ins.

Postes à pourvoir en Europe

Summary of Position:

The International Marketing Coordinator primarily develops and provides marketing support to the dealer network and Zero Motorcycle’s Country Managers throughout the EMEA regions.

Key Responsibilities:
  • Development and implementation of trade marketing activities in collaboration with the marketing team.
  • Creative planning and execution of trade marketing activities and projects.
  • Manage trade event agencies, event materials and set-up.
  • Coordination of local marketing activities and monitoring of their execution.
  • Local monthly marketing report collection as well as report sales and marketing opportunities to share with EMEA team.
  • Collect and analyze all trade marketing needs from dealers and distributors.
Key Skills and Attributes:
  • Proficient with English (written and spoken), with a good level of French and/or German.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment .
  • Ability to manage internal and external parties and to communicate in and with different time zones.
Required Education/Experience:
  • Academic or two years marketing experience (Trade Marketing preferred).
  • Experience and/or interest in the automotive or motorcycle industries is a strong asset.
Other Requirements:
  • Occasional domestic and international travel may be required.
  • Motorcycle license a plus.
  • Other duties as assigned.

To apply send in your resume and qualifications to: hr.eu@zeromotorcycles.com. Please no phone calls or drop-ins.

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Ne nous appelez pas pour des offres d'emploi. Envoyez votre CV par courrier électronique à hr@zeromotorcycles.com